Jazilynn Casas
Forney,TX
Summary
Dependable shift leader with a proven track record in fast-paced environments. Highly motivated and hardworking, consistently delivering positive results. Seeking opportunities for growth within companies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Dillas Quesadillas
Forney, TX
07.2023 - Current
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
Crew Team Member
Chick-fil-A
Terrell, TX
06.2023 - 07.2023
- Assisted customers with orders and inquiries.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Provided excellent customer service at all times.
People Department Manager
McDonald's
Forney, TX
10.2021 - 04.2023
- Created onboarding materials for new hires including orientation packets, training materials, and job descriptions.
- Resolved conflicts between employees by providing mediation services and offering recommendations for resolution.
- Coordinated training sessions designed to improve customer service skills among department personnel.
- Built sales forecasts and schedules to reflect desired productivity targets.
Team Trainer
Taco Bell
Forney, TX
10.2020 - 10.2021
- Provided guidance to team members on best practices in customer service.
- Assessed progress of employees during training programs, providing feedback as needed.
- Instructed and mentored newly hired employees in the correct methods of operations.
Education
Associate of Arts - Applied Psychology
Dallas College
Mesquite, TX05-2024
High School Diploma -
Forney High School
Forney, TX05-2022
Bachelor of Arts - Applied Psychology
University of North Texas At Dallas
Dallas, TXSkills
- Production Scheduling
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Reporting
- Strong verbal and written communication
- Team Leadership
- Professional Appearance
- Staff Training and Development
- Team Supervision
- Cash Handling
- Issue Resolution
- Team motivation
- Staff Development
- Shift checklists
Languages
English
Native/ Bilingual
Spanish
Professional
American Sign Language
Limited
Certification
Food handlers license 2023
Timeline
Shift Leader
Dillas Quesadillas
07.2023 - Current
Crew Team Member
Chick-fil-A
06.2023 - 07.2023
People Department Manager
McDonald's
10.2021 - 04.2023
Team Trainer
Taco Bell
10.2020 - 10.2021
Associate of Arts - Applied Psychology
Dallas College
High School Diploma -
Forney High School
Bachelor of Arts - Applied Psychology
University of North Texas At Dallas
Similar Profiles
James PoolJames Pool
Back of House Team Member at Dillas QuesadillasBack of House Team Member at Dillas Quesadillas
Candance CombsCandance Combs
BOH Line Cook at Dillas QuesadillasBOH Line Cook at Dillas Quesadillas
Michael LeeMichael Lee
Shift Leader at Dillas QuesadillasShift Leader at Dillas Quesadillas
KAYODE AGBOOLA-KAYODE AGBOOLA-
Senior Information Security Auditor at BRITISH STANDARD INSTITUTION-(BSI) Group IncSenior Information Security Auditor at BRITISH STANDARD INSTITUTION-(BSI) Group Inc
Beau BranchBeau Branch
Landscaping Worker at Lasting Impression LandscapingLandscaping Worker at Lasting Impression Landscaping