Results-oriented professional skilled in conflict management and sales techniques, adept at fostering strong customer relationships. Proven ability to leverage communication and problem-solving skills to enhance operational efficiency and achieve organizational goals. Renowned for a proactive approach and meticulous attention to detail, consistently driving customer satisfaction and success. Committed to continuous learning and adapting swiftly to new challenges in dynamic environments.
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Positive Behavior Supports
Chico, CA
12.2023 - Current
Monitored patients' well-being and reported changes or unusual behavior.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Ensured safety protocols were followed at all times during therapy sessions.
Implemented behavior intervention plans based on individualized needs.
Assisted in the development of positive behavior supports within the classroom environment.
Tracked data and monitored progress of student's goals and objectives.
Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
Modeled appropriate social behaviors for students while providing feedback when necessary.
Engaged students through play activities while incorporating therapeutic techniques.
Implemented visual supports such as schedules, picture cards.
Maintained accurate records of all sessions conducted with students.
Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Provided direct one-on-one instruction to children with autism in a variety of settings.
Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
Completed day-to-day duties accurately and efficiently.
Military Police
California Army National Guard
National City, United States
03.2018 - 03.2024
Enlisted in the Army National Guard to gain military and Law Enforcement experience with a desire to help people in times of emergency and give back to my country
Some of the training I have received and basic duties are: Interpersonal Communication Skills, Conducting Interviews, Neutralizing and Active Shooter, Crime Scene Processing, Apprehending and Searching a Subject, Conduct Detainee Transportation to Detainee Collection Point with a Safeguard Transfer Following Protocols and Paperwork Respectively such as Reporting all Evidence and Property, Sworn Statements, etc
Attend monthly drills to conduct training, provide armed security on post while on duty, and state emergencies (e.g., wildfires, earthquakes, riots)
DHA communications- Costumer service training (Certificate)
RCP Establishing S.M.A.R.T goals (Certificate)
HIPAA and Privacy Act Training (Certificate)
Behavioral Assistant
Autism Spectrum Therapies
San Diego, CA
01.2023 - 10.2023
Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Implemented behavior modification programs to reduce undesirable behaviors.
Monitored, documented, and reported on client progress.
Utilized crisis management techniques when needed to de-escalate difficult situations involving clients.
Monitored and recorded client progress towards behavioral goals.
Maintained a safe environment for clients at all times.
Enhanced communication skills of clients using augmentative and alternative communication devices.
Provided direct support to individuals with behavioral challenges and disabilities.
Implemented strategies to modify or reduce challenging behaviors.
Motivated students using feedback and encouragement.
Improved behavior with modification and positive reinforcement techniques.
Incorporated leisure activities into therapy sessions to improve communication skills and social interaction.
Facilitated group activities to encourage socialization among clients.
Maintained detailed case notes and documentation in compliance with ethical standards.
Promoted positive reinforcement techniques when working with clients.
Salesperson
Advanced Auto Parts
Norfolk, United States
09.2022 - 11.2022
Good knowledge of store systems, basic automotive system knowledge and basic part knowledge
Have the basic ability to source from stores, hubs, pdq, and external suppliers
In-depth knowledge of the store inventory and maintenance processes
Provide excellent selling experience for DIY customer visits and phone calls
Achieve personal sales goal and help store achieve its sales goals
Provide DIY services including battery installation, testing, wiper installs, etc
Maintain store product and operational standards
Responsible for inventory processes including truck put away, shoot outs, cycle counts, Back stock, etc
Basic driving and navigation ability
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY service
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
Assistant Manager/Server
Sushi King
Norfolk, United States
06.2022 - 08.2022
Assistant Manager/server must demonstrate the ability to multi-task in a fast paced environment and utilize skills to accommodate guest requests and provide each guest with an excellent dining experience
Also assist in stocking, cleaning and other basic side work tasks while upholding FOH service standards
Maintain a safe and sanitary work environment
Interact with guests – remaining friendly and flexible—resulting in the best guest experience possible
Demonstrate the ability to multi-task in a fast paced environment
Outgoing, friendly and courteous demeanor
Attention to detail and ability to stay organized
Effective communication skills in various situations
Adheres to sanitation, safety, and alcohol beverage control policies
Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction
Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items
Assisting in other essential FOH duties, including but not limited to: Answering phones, Taking to go orders and handling payments accurately, Accepting reservations and managing them in order to prevent over booking of the restaurant, Assisting hosts in greeting and seating of guests, Assisting expos in delivering of food to guests, Assisting Servers with pre-bussing, bussing and resetting of tables, Completes tasks for each shift according to the needs of the restaurant
Motorcycle Part Seller
Self-Employed
Spring Valley, United States
01.2017 - 01.2021
As an independent sales person one of the duties of the job is the responsibility for establishing and maintaining good relationships with customers, build trust and act as support for prospects, ensuring they lead to potential future sales
-Travel within sales territory to meet customers
-Conduct calls, messages and face-to-face meetings with multiple customers daily
-Build and maintain relationships with new and repeat customers
-Maintain records of all sales leads
-Educate customers on how products or services can benefit them
-Monitor new products, and market conditions to understand a customer's specific needs
-Promote new products on social media while boosting old products
Recruiter Assistant
California Army National Guard
01.2019 - 07.2019
Prospect for leads
Prepare a prospect card.Refine leads
Conduct a school program
Determine basic enlistment eligibility
Pre-qualify an individual for enlistment
Explain the selected reserve incentive program and the Montgomery GI Bill, initial entry training (lET) requirements, test results, enlistment options/programs/obligations, non-regular service retirement, and employer support and reemployment tights
Evaluate unit sponsorship program
Brief applicant on MEPS the most enjoyable part is helping individuals plan a career path that is beneficial to them, their families, and their education
Education
Certificate - School Age Care And Leadership
San Diego Continuing Education
San Diego, CA
08-2023
Certificate - School Age: Theory And Skills DEvelopment
San Diego Continuing Education
San Diego, CA
08-2023
Certificate - School Age: Guidance And Curricula
San Diego Continuing Education
San Diego, CA
08-2023
Medical Billing and Coding Specialist Certification -
Vallejo Regional Education Center
Fairfield, CA, United States
02.2022
High School Diploma -
Mervin M Dymally High School
Los Angeles, CA, United States
06.2017
Skills
Communication Skills
Active Listening
Problem-Solving Skills
Conflict Management
Attention to Detail
Organization Skills
Time Management
Brand awareness
Sales techniques
Customer engagement
Languages
Spanish, English
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Registered Behavior Technician
Positive Behavior Supports
12.2023 - Current
Behavioral Assistant
Autism Spectrum Therapies
01.2023 - 10.2023
Salesperson
Advanced Auto Parts
09.2022 - 11.2022
Assistant Manager/Server
Sushi King
06.2022 - 08.2022
Recruiter Assistant
California Army National Guard
01.2019 - 07.2019
Military Police
California Army National Guard
03.2018 - 03.2024
Motorcycle Part Seller
Self-Employed
01.2017 - 01.2021
Certificate - School Age Care And Leadership
San Diego Continuing Education
Certificate - School Age: Theory And Skills DEvelopment
San Diego Continuing Education
Certificate - School Age: Guidance And Curricula
San Diego Continuing Education
Medical Billing and Coding Specialist Certification -
Vallejo Regional Education Center
High School Diploma -
Mervin M Dymally High School
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