Jazlin Yang
Milwaukee
Summary
Dynamic and motivated professional eager to embrace new experiences while fostering a collaborative and enjoyable work environment. Committed to supporting colleagues and enhancing team dynamics, ensuring daily tasks are productive and engaging. A strong belief in teamwork as a catalyst for success fuels a passion for creating a positive workplace culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Eyelash Technician
NAilshop/Self Employment
Wauwatosa, WI
10.2019 - Current
- Assisted in processing cash transactions accurately. Supported team in maintaining organized cash registers. Helped reconcile cash drawers at the end of shifts.
- Executed opening and closing procedures to ensure operational efficiency and security.
- Delivered exceptional customer services, ensuring satisfaction and loyalty.
Sportsbook Ticket Writer
Potawatomi Hotel & Casino
Milwaukee, WI
07.2024 - 03.2026
- Processed and validated sports betting transactions for accuracy and compliance with regulations.
- Assisted customers in placing wagers, providing clear explanations of betting options and rules.
- Monitored live sports events to ensure timely updates and adjustments to odds and payouts.
- Learned and maintained knowledge of various sports leagues, teams, and players to offer informed assistance to guests.
- Cash Handling in a fast paced environment.
Customer Service Specialist
Generac Power Systems
Waukesha/Pewaukee, WI
04.2021 - 08.2024
- Facilitated inbound and outbound communication with customers. Assisted in resolving customer inquiries and issues. Supported team members in achieving service goals.
- Operated power washers to clean surfaces effectively. Assisted in setting up portable generators for various applications. Supported installation of home standby generators and mobile link solar units.
- Facilitated office training with new agents to enhance team performance.
- Executed remote work operations from home environment.
- Facilitated customer inquiries by providing expert guidance and remote troubleshooting support via phone and online channels.
Teacher/Caregiver
KBY Family Daycare
Milwaukee, WI
12.2018 - 09.2019
- Oversaw childcare for children aged 3 months to 12 years, ensuring a safe and nurturing environment.
- Assisted in daily operations by preparing and serving meals. Supported team members in maintaining a clean and organized kitchen environment.
- Ensured provision of a safe and healthy environment for children.
- Executed closing procedures for daycare operations, ensuring compliance with safety protocols.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
Material Handler/Industrial Sewer
4front Entrematics
Muskego, WI
03.2015 - 05.2018
- Executed industrial sewing operations, ensuring high-quality production standards.
- Operated industrial sewing machines to fabricate loading dock covers.
- Executed processing of shipment orders to ensure timely delivery.
- Operated power tools including nail guns, staple guns, and drills to assist in various tasks. Supported team members in achieving project goals through effective use of tools. Maintained equipment to ensure optimal performance during operations.
- Coordinated with team members to optimize workflow and reduce delays.
Education
High School -
Hamilton High School
Milwaukee, WI05.2014
Skills
- Professionalism and ethics
- Data entry
- Hygiene and sanitation
- Client relations
- Appointment scheduling
- Critical thinking
Certification
- Eyelash technician
- Barbicide
- Infant care
- SBS (Shaken baby syndrome)
Languages
English
Hmong
Timeline
Sportsbook Ticket Writer
Potawatomi Hotel & Casino
07.2024 - 03.2026
Customer Service Specialist
Generac Power Systems
04.2021 - 08.2024
Certified Eyelash Technician
NAilshop/Self Employment
10.2019 - Current
Teacher/Caregiver
KBY Family Daycare
12.2018 - 09.2019
Material Handler/Industrial Sewer
4front Entrematics
03.2015 - 05.2018
High School -
Hamilton High School