Summary
Overview
Work History
Education
Skills
Timeline
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Jazlyn Robinson

Villa Rica,GA

Summary

Driven professional with a robust background in logistics and customer service, notably as a 92A Automated Logistical Specialist with the Army Reserve. Excelled in enhancing logistical operations and team performance, demonstrating exceptional problem-solving abilities and teamwork. Skilled in supply chain coordination and maintaining safety procedures, achieving significant improvements in efficiency and client satisfaction.

Overview

5
5
years of professional experience

Work History

92A Automated Logistical Specialist

Army Reserve
11.2019 - Current
  • Provided exceptional customer service, addressing any concerns or issues promptly to maintain positive relationships with clients and stakeholders.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support professional growth.
  • Enhanced overall logistical operations by coordinating with various departments to ensure timely delivery of materials and supplies.
  • Collaborated closely with cross-functional teams to develop innovative solutions for complex logistical challenges faced by the organization.

Customer Service Representative

Afni
03.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher

Verida
10.2022 - 01.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Picker Packer

Amazon
07.2021 - 05.2022
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Education

High School Diploma -

New Manchester High School
Douglasville, GA
05.2019

Skills

  • Shipping and receiving
  • Procurement processes
  • Warehouse Operations
  • Safety Procedures
  • Logistics Planning
  • Supply Chain Coordination
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Problem-solving abilities

Timeline

Customer Service Representative

Afni
03.2024 - 06.2024

Dispatcher

Verida
10.2022 - 01.2024

Picker Packer

Amazon
07.2021 - 05.2022

92A Automated Logistical Specialist

Army Reserve
11.2019 - Current

High School Diploma -

New Manchester High School
Jazlyn Robinson