Jazlyn Robinson
Villa Rica,GA
Summary
Driven professional with a robust background in logistics and customer service, notably as a 92A Automated Logistical Specialist with the Army Reserve. Excelled in enhancing logistical operations and team performance, demonstrating exceptional problem-solving abilities and teamwork. Skilled in supply chain coordination and maintaining safety procedures, achieving significant improvements in efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
92A Automated Logistical Specialist
Army Reserve
11.2019 - Current
- Provided exceptional customer service, addressing any concerns or issues promptly to maintain positive relationships with clients and stakeholders.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback to support professional growth.
- Enhanced overall logistical operations by coordinating with various departments to ensure timely delivery of materials and supplies.
- Collaborated closely with cross-functional teams to develop innovative solutions for complex logistical challenges faced by the organization.
Customer Service Representative
Afni
03.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Verida
10.2022 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Picker Packer
Amazon
07.2021 - 05.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05.2019
Skills
- Shipping and receiving
- Procurement processes
- Warehouse Operations
- Safety Procedures
- Logistics Planning
- Supply Chain Coordination
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
Timeline
Customer Service Representative
Afni
03.2024 - 06.2024
Dispatcher
Verida
10.2022 - 01.2024
Picker Packer
Amazon
07.2021 - 05.2022
92A Automated Logistical Specialist
Army Reserve
11.2019 - Current
High School Diploma -
New Manchester High School