Jazlyn Archer
Memphis,TN
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Fiserv Solutions Inc, by adeptly managing complaints and inquiries. Skilled in Microsoft Excel and CRM, with a knack for building strong customer relationships and prioritizing tasks efficiently. Achieved significant improvements in service quality through meticulous attention to detail and strong problem-solving abilities. Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Fiserv Solutions Inc
07.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Proficiency with MS Office, Windows OS, and web browsers
- Knowledge of customer service best practices
- Excellent verbal and written communication skills
- Effective time management and organizational skills
- Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods
- Well-developed analytical and problem-solving skills
- Proven ability to safeguard highly confidential information
- Ability to report to the worksite for scheduled shifts on a consistent basis
- Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
Customer Service Representative
GE Appliances
07.2016 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Contact Center Representative
IRS
08.2015 - 08.2019
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Teller
Bestbank
08.2013 - 08.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Mitchell High School
Memphis, TNLane College
Jackson, TNSkills
- Detailed Oriented
- Proficient in Microsoft Excel and Word
- Strong Customer Service Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Quality Assurance
- Data Entry
- Relationship Building
- Customer Data Confidentiality
- Work Prioritization
- Inbound Call Management
- Document and Records Management
- Call Center Operations
- Customer Account Management
- Following scripts
- Complaint Investigation
Timeline
Customer Service Associate
Fiserv Solutions Inc
07.2020 - Current
Customer Service Representative
GE Appliances
07.2016 - 08.2020
Contact Center Representative
IRS
08.2015 - 08.2019
Teller
Bestbank
08.2013 - 08.2017
Mitchell High School
Lane College
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