Jazlyn Betancourt
DeLand,FL
Summary
I a a customer-focused professional with a strong background in customer service, CRM management, sales, and call center operations. I am skilled in data entry, ensuring accuracy and efficiency in customer interactions, while also being proficient in leveraging CRM systems to enhance client relationships and streamline processes. I have proven ability to meet annd exceed sales expectations and goals while delivering exceptional service and resolving inquiries promptly. I am a strong communicator committed to building positive relationships and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Associate
Tailwinds Ed Consulting
Remote
01.2024 - Current
- Performing online marketing activities and follow guidelines that are established by Tailwinds Ed Consulting
- Managing social media accounts, maintaining regular activity on accounts, and networking online
- Communicating with prospective students through social networking platforms, email, and text messages
- Documenting all activities, engagement, and progress within CRM
- Working towards established goals
Admissions Outreach Coordinator
Martinsburg College
Remote
07.2023 - 12.2023
- Performing online marketing activities and follow guidelines that are established by Martinsburg College
- Managing social media accounts, maintaining regular activity on accounts, and networking online
- Communicating with prospective students through social networking platforms, email, and text messages
- Documenting all activities, engagement, and progress within CRM
- Working towards established goals
Travel Advisor
Travel Planners International
Remote
10.2021 - Current
- Enhancing client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for increased efficiency and reduced errors.
- Collaborating with suppliers to negotiate competitive rates and exclusive deals for clients.
- Developing strong relationships with clients, leading to repeat business and referrals.
- Documenting all activities and information within a CRM
Sales Representative
Centerfield Media
Plantation, FL
01.2018 - 02.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
Education
Lafayette High School
Mayo, FLSkills
- Adaptability and Flexibility
- Interpersonal Skills
- Community Outreach
- Problem-solving abilities
- Excellent Communication
- Written and verbal communication
- Multitasking
- Teamwork and Collaboration
- Self Motivation
- Problem-Solving
- Active Listening
- Reliability
- Organizational Skills
- Data Entry
- Account updating
- Customer Service
- 56 WPM
- Inbound phone calls
- Professionalism
- Sales and Upselling
- Excellent customer service
- Marketing
- CRM Software
- Time Management
- Goal Setting
- Analytical Thinking
- Written Communication
Accomplishments
Rookie of the month December 2023
Rookie of the month January 2024
References
Jeffesha Sengdara 804-572-1312
Amanda Lynn 561-946-4823
Ariceli Thigpen 770-687-8249
Haylie Starling 361-655-2181
Timeline
Associate
Tailwinds Ed Consulting
01.2024 - Current
Admissions Outreach Coordinator
Martinsburg College
07.2023 - 12.2023
Travel Advisor
Travel Planners International
10.2021 - Current
Sales Representative
Centerfield Media
01.2018 - 02.2019
Lafayette High School