Jazlyn Disney
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Eye Medical Center Of Fresno
10.2023 - Current
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Processed referral requests from patients, doctors and other health care professionals.
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Aesthetic Medical Assistant
Eye Medical Center Of Fresno
04.2021 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Fully utilize my attention to detail when prepping ans assisting in cosmetic procedures and injections
Front Desk Medical Receptionist
Eye Medical Center Of Fresno
04.2021 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Contributed to a positive work environment through effective communication with colleagues and supervisors..
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier /Accountant
Eye Medical Center Of Fresno
04.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Registered Nurse
Institute College of Health And Science
Boynton Beach, FL09.2024
Bachelor of Science - Kinesiology
California State University - Fresno
Fresno, CA05.2022
GED -
Clovis West High School
Fresno, CA05.2016
Skills
- Data Entry Proficiency
- Medical Terminology Knowledge
- Insurance Verification
- Patient Scheduling
- HIPAA Regulations
- Decision-making
- Problem-solving
- Time management
- Healthcare systems understanding
- Task prioritization
- Multitasking capabilities
- Telephone etiquette
- Attention to detail
- Adaptability
- Chronic Disease Management
- Vital Sign Monitoring
- EMR / EHR
- Specimens Collection and Processing
Certification
- BLS Provider
- OSHA
- HIPPA
- Infection Control
Timeline
Referral Coordinator
Eye Medical Center Of Fresno
10.2023 - Current
Aesthetic Medical Assistant
Eye Medical Center Of Fresno
04.2021 - Current
Front Desk Medical Receptionist
Eye Medical Center Of Fresno
04.2021 - Current
Cashier /Accountant
Eye Medical Center Of Fresno
04.2021 - Current
Associate of Science - Registered Nurse
Institute College of Health And Science
Bachelor of Science - Kinesiology
California State University - Fresno
GED -
Clovis West High School
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