Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jazlyn Garcia

Grand Prairie

Summary

  • Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
  • Experienced with managing customer relations and delivering exceptional service. Utilizes effective communication and empathy to address and resolve issues promptly. Knowledge of best practices in customer service ensures consistent, positive interactions.
  • Professional logistics professional prepared for this role. Skilled in coordinating, scheduling, and optimizing routes for efficiency. Strong focus on team collaboration and achieving results. Flexible, reliable, and adept with changing needs. Proficient in communication, problem-solving, and multitasking.

Overview

6
6
years of professional experience

Work History

Dispatcher

REF Experts-
08.2024 - 07.2025
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Coordinated dispatch operations, optimizing routes and schedules for efficient delivery.
  • Monitored real-time traffic conditions to adjust logistics plans proactively.
  • Developed and maintained strong relationships with drivers and clients for effective communication.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Coordinated daily dispatch operations, ensuring timely deliveries and optimal resource allocation.

Customer Experience Representative

4 Over Inc.
02.2022 - 09.2024
  • Collaborated with cross-functional teams to streamline customer support processes and improve service delivery.
  • Supported implementation of CRM systems to optimize customer relationship management and data accuracy.
  • Coordinated daily dispatch operations, ensuring timely delivery of shipments and optimizing routing efficiency.
  • Managed communication between drivers, customers, and warehouse staff to resolve issues and enhance service quality.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Bank of America
04.2019 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Winfree Academy
Grand Prairie, TX
05-2015

Skills

  • Call Center Customer Service
  • Confidentiality Requirements
  • Client Inquiries
  • High-Volume Environments
  • Customer Care
  • Team Goals
  • Professional Relationships
  • Operational Efficiency
  • Complex Product Knowledge
  • Marketing Effectiveness
  • Data entry
  • Decision-making
  • Customer service
  • Active listening

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customer concerns which led to best resolution.

Timeline

Dispatcher

REF Experts-
08.2024 - 07.2025

Customer Experience Representative

4 Over Inc.
02.2022 - 09.2024

Customer Service Representative

Bank of America
04.2019 - 01.2022

High School Diploma -

Winfree Academy

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