Jazlyn Gutierrez
Freeport,New York
Summary
Enthusiastic, determined, and eager to contribute to team success through hard work, attention to detail and communication skills. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Harmony Healthcare
05.2021 - Current
- Provided quality clerical support through data entry, document management, email correspondence.
- Entered patient information into electronic health records (EHR) systems.
- Interacted with customers by phone, email or in-person to provide information.
- Documented important notes about patients’ insurance information and/or general information in patients’ chart.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Received and sent out encounters to the appropriate staff regarding patient problems/inquiries to ensure excellent patient care.
Receptionist
The Coral House
07.2017 - 05.2021
- Communicating with clients by answering phones and catering to their needs
- Onitoring the premises, screening visitors, and updating logs
- Alancing availability, customer schedules and maximum load levels when scheduling appointments
- Managing office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answering questions and addressing or resolving escalated issues to management personnel to satisfy customers
- Keeping reception area clean and neat to give visitors positive first impression
- Routing incoming mail and messages to relevant personnel without delay
- Collecting and distributing messages to team members and managers to support open communication and high customer service
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Providing clerical support to the company employees by copying, faxing and filing documents
- Offering appointment information updates and rescheduling to guests.
Assistant
Play School Childcare
01.2017 - 06.2017
- Helped kids with their homework, doing academic activities, looking after them
- Guided kids on how to solve problems and on how to share with another
- Erformed household tasks such as dusting, washing dishes and
- Emained alert to problems or health issues of clients and competently responded
- Monitored entrances and exits to maintain safety and organized environments
- Read and told stories to promote and support overall language development
- Worked with supervisor to facilitate snacks, arts and crafts and naptime.
Cashier
Ideal Food Basket
11.2015 - 05.2016
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Reviewed and resolved differences between accounting information and cash drawer
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed weekly sales circulars and monitored price changes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Answered questions about store policies and concerns to support positive customer experiences.
Education
BA - Psychology
The City College of New York
New York05.2022
High School Diploma -
Jazlyn Gutierrez
Freeport, NY06.2017
Skills
- Customer Service-Oriented
- Multitasking and Prioritization
- Highly Adaptable
- Positive Attitude and Energetic
- Verbal and Written Communication
- Scheduling and Calendar Management
- Versatile Learner
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Harmony Healthcare
05.2021 - Current
Receptionist
The Coral House
07.2017 - 05.2021
Assistant
Play School Childcare
01.2017 - 06.2017
Cashier
Ideal Food Basket
11.2015 - 05.2016
BA - Psychology
The City College of New York
High School Diploma -
Jazlyn Gutierrez
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