Hi, I’m
JAZLYN HERNANDEZ
San Antonio,TX
Summary
Highly motivated and organized professional with a diverse background, excelling in several fields including substitute teaching, customer service in restaurant and retail settings, graduate school, and event planning. The experience in school settings has helped to prioritize the learner and craft meaningful experiences. I consistently demonstrated the ability to thrive in dynamic environments, adapt quickly to new challenges, and deliver exceptional results. These versatile skills and experiences make me eager to excel as a Speech-Language Pathologist.
Overview
7
years of professional experience
1
Certification
Work History
CVS Aetna
CCR
08.2023 - Current
Job overview
- Managed approximately 30-40 incoming calls regarding questions about pharmacy plans, Reviewed member details for prescription orders, Collaborate with team for one-call resolution, Ensured member satisfaction on every call
Maggiano's Little Italy
Service Industry/Carryout
08.2021 - 08.2023
Job overview
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly, Increased team productivity with effective communication and collaboration strategies, Managed 100+ daily customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly, Mentored new employees on daily tasks and best practices, improving overall staff performance.
La Feria High School
Substitute Teacher
01.2021 - 06.2021
Job overview
- Followed lesson plans designed by absent teachers, Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Our Lady of the Lake University
Work Study
08.2017 - 05.2020
Job overview
- Enhanced office efficiency by streamlining document filing and organization systems, Assisted in project management for successful event planning and execution, Strengthened relationships with vendors and suppliers through transparent communication and negotiation tactics, Interacted with customers by phone, email, or in-person to provide information.
Goodwill - Harlingen (Dixieland)
Cashier
04.2019 - 06.2019
Job overview
- Streamlined checkout process for increased efficiency and reduced waiting times, Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers, Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Our Lady of the Lake UniversitySan Antonio, TX
Bachelor of Arts from Communication Disorders
05.2020
La Feria High SchoolLa Feria, TX
High School Diploma
06.2016
Skills
- Strong Work Ethic
- Escalation management
- Customer Support
- Team Collaboration
- Guest Engagement
- Time Management
- Organizational abilities
- Communication
Certification
- Licensing for Speech Language Pathologist Assistant - in process as of 03/08/2024
Timeline
CCR
CVS Aetna
08.2023 - Current
Service Industry/Carryout
Maggiano's Little Italy
08.2021 - 08.2023
Substitute Teacher
La Feria High School
01.2021 - 06.2021
Cashier
Goodwill - Harlingen (Dixieland)
04.2019 - 06.2019
Work Study
Our Lady of the Lake University
08.2017 - 05.2020
Our Lady of the Lake University
Bachelor of Arts from Communication Disorders
La Feria High School
High School Diploma