Summary
Overview
Work History
Education
Skills
References
Timeline
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Jazlyn Kaiwi

Kaneohe,HI

Summary

25 Years of experience building reputation and dedication as a customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Substitute Educational Assistant

Department Of Education Hawaii
06.2018 - 01.2022
  • Improved classroom management by implementing positive reinforcement strategies and clear expectations for student behavior.
  • Implemented effective behavior modification strategies address discipline issues proactively minimize disruptions learning environment.
  • Facilitated smooth transitions between activities by establishing routines and clear expectations for student behavior during transitions.
  • Assisted inclusive teachers in monitoring approximately 45 students total in daily activities and special needs processes.

Treatment Associate

Hina Mauka Alcoholic Rehabilitation
04.2016 - 06.2018
  • Developed strong therapeutic relationships with patients through active listening skills and empathetic communication techniques, fostering atmosphere conducive to healing.
  • Provided compassionate care and emotional support to patients and their families during treatment sessions, fostering trust and rapport.
  • Advised family members on effective ways to support loved ones during recovery process while respecting boundaries established in treatment settings.
  • Managed incoming phone calls during night shift while monitoring, observing, and reporting behavior of 32 in-house clients.

Customer Service Cashier

Times Supermarket
10.2015 - 04.2017
  • Maintained cleanliness and organized workspace, promoting welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Assisted approximately 300 customers per day with their shopping and checkout needs.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
04.2024

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Cash Management
  • Customer inquiries
  • POS System Operation
  • Payment Collection
  • Problem-Solving

References

  • David Gallardo (808) 796-4921
  • David Morata (702) 217-1831
  • Jasmine Matsukato

Timeline

Substitute Educational Assistant

Department Of Education Hawaii
06.2018 - 01.2022

Treatment Associate

Hina Mauka Alcoholic Rehabilitation
04.2016 - 06.2018

Customer Service Cashier

Times Supermarket
10.2015 - 04.2017

Bachelor of Science - Business Administration And Management

University of Phoenix

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Jazlyn Kaiwi