Jazlyn Lawrence
Brookshire,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
Colorado Springs
05.2023 - 09.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Assisted in loading finished goods onto delivery vehicles as required.
Hostess
Red Robin
Colorado Springs
01.2022 - 04.2023
- Greeted and seated guests, ensuring a positive dining experience from start to finish.
- Managed reservations and coordinated seating arrangements efficiently.
- Communicated effectively with restaurant staff, and addressed customer inquiries and concerns.
- Demonstrated strong interpersonal skills when interacting with customers.
- Provided excellent customer service by addressing customer needs promptly.
Security Officer
Allied Universal Security Services
Denver
02.2020 - 12.2021
- Provided security services for assigned locations, ensuring the safety and protection of people and property.
- Conducted patrols, monitored surveillance systems, and responded to incidents promptly.
- Prepared detailed reports on security-related incidents and maintained accurate records.
Front Desk Receptionist
Hilton Garden Inn Hotel
Colorado Springs
05.2017 - 02.2020
- Welcomed and assisted guests, providing excellent customer service and ensuring a positive experience.
- Managed check-ins, check-outs, and reservations efficiently, maintaining accurate records.
- Handled phone calls, inquiries, and guest requests promptly and professionally.
- Collaborated with hotel staff to ensure smooth operations and guest satisfaction.
Education
High School Diploma -
Mesa Ridge High School
Fountain, CO05.2017
Skills
- Customer Service
- Order Picking
- Guest Relations
- Strong interpersonal skills
- Detail Oriented
- Time Management
- Tech-Savvy
- Multitasking and prioritization
- Telephone Etiquette
Additional Information
Highly reliable and punctual with a strong work ethic, ability to work well both independently and as part of a team, willingness to learn and adapt to new technologies and procedures.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Associate
Amazon Warehouse
05.2023 - 09.2024
Hostess
Red Robin
01.2022 - 04.2023
Security Officer
Allied Universal Security Services
02.2020 - 12.2021
Front Desk Receptionist
Hilton Garden Inn Hotel
05.2017 - 02.2020
High School Diploma -
Mesa Ridge High School