Jazlyn Macias
Goodyear,AZ
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AZ Auto License
Avondale
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
State Farm
Tempe, AZ
08.2022 - 11.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Desert Edge High School
Goodyear, AZ05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Certification
Certified Title and Registration processor and Certified in Driver License Services.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Customer Service Representative
AZ Auto License
01.2024 - Current
Customer Service Representative
State Farm
08.2022 - 11.2023
High School Diploma -
Desert Edge High School
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