Jazlyn Mitchell
Midlothian,TX
Summary
Dynamic leader with a proven track record at AlphaBEST Education Inc., excelling in fostering teamwork and collaboration while driving operational excellence. Skilled in Microsoft Office and adept at problem-solving, significantly enhanced learning environments and customer satisfaction. Demonstrates adaptability and a results-driven approach, ensuring high-quality service delivery and staff training.
Overview
7
7
years of professional experience
Work History
Site Director
AlphaBEST Education Inc.
09.2022 - Current
- Served as a liaison between the school site and district administration to address any issues or concerns and communicate relevant information effectively.
- Addressed any disciplinary issues promptly, promoting a safe and respectful environment conducive to learning.
- Developed a positive learning environment, fostering strong relationships with students, staff, and parents.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Developed and coordinated after-school programs and activities.
Customer Service Representative
H-E-B Grocery
03.2018 - 07.2022
- Accomplished multiple tasks within established timeframes. Provided superior customer service.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Answer customer questions regarding products and assisted them with selections; helped customers locate store merchandise.
- Used selling techniques to meet customer needs and build department sales.
- Organized, cleaned, and prepared back area for night crew and incoming trucks. Prepared tags and signs as needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Collin County Community College
Frisco, TX 09.2022 -
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent verbal and written communication skills
- Adaptability and Flexibility
- Training and Development
- Responsible and Dependable
- Organizational Skills
- Technical Proficiency
- Empathy
- Conflict Resolution
Timeline
Site Director
AlphaBEST Education Inc.
09.2022 - Current
Collin County Community College
09.2022 -
Customer Service Representative
H-E-B Grocery
03.2018 - 07.2022