Jazlynn Acosta
Tampa
Summary
Dedicated Brand Ambassador with expertise in engaging customers and promoting brand awareness. Enhanced guest experiences through effective communication and seamless event execution. Eager to contribute to team success by fostering positive interactions and service improvement.
Overview
3
3
years of professional experience
Work History
Sales Agent
One Touch Direct
Tampa, FL
10.2025 - Current
- Developed rapport with clients to enhance customer satisfaction and retention.
- Resolved client issues promptly, fostering trust and loyalty in services provided.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with team members to streamline communication processes.
Brand Ambassador
Adventure Island Family Fun Park
Tampa, FL
02.2025 - 10.2025
- Engaged customers through interactive experiences, enhancing brand awareness and guest satisfaction.
- Promoted park attractions using effective communication strategies to boost visitor interest and attendance.
- Assisted in organizing promotional events, ensuring seamless execution and positive guest interactions.
- Collaborated with team members to improve service delivery and enhance overall customer experience.
- Maintained knowledge of park offerings, enabling informed recommendations to guests for optimal experiences.
- Supported training initiatives for new staff, fostering a collaborative environment focused on customer service excellence.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Barista
The Health Basket
Mount Dora, FL
02.2023 - 05.2024
- Crafted high-quality beverages to meet customer preferences and enhance satisfaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Trained new team members on beverage preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours for efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
Hillsborough High School
Tampa, FLSkills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Persuasion techniques
- Adaptability to change
- Objection handling
- Building rapport
Timeline
Sales Agent
One Touch Direct
10.2025 - Current
Brand Ambassador
Adventure Island Family Fun Park
02.2025 - 10.2025
Barista
The Health Basket
02.2023 - 05.2024
High School Diploma -
Hillsborough High School