(Jazlynn) Jonathan Crawford
Customer Service
Newark,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Founder, Author, Creator
livingminority Blog
Montclair, NJ
02.2020 - Current
- Create blogs, Public Relations, Administer website
Legal Debt Center Rep
Pressler, Felt, & Warshaw, LLP
Parsippany, NJ
12.2022 - 03.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Documented customer payment interactions and account statuses for future reference.
Customer Service, Cashier
Whole Foods Market
Montclair, NJ
06.2022 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Marketing & Office Assistant Intern
Weichert, Realtors®
Upper Montclair, NJ
05.2022 - 06.2022
- Created flyers for townships regarding information about each town or borough.
- Completed clerical tasks for real estate agents.
- Brainstormed ideas for events.
Founder & Chair/CEA
Montclair Public Schools Student Association
Montclair, NJ
09.2019 - 06.2022
- Oversee, Administrate, Conduct
Delivery Driver
DoorDash
Newark Metropolitan Area, NJ
11.2021 - 06.2022
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Front Store and RX Associate
CVS Pharmacy
Montclair, NJ
06.2021 - 09.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked with loss prevention in monitoring shopper behavior.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Executive Sales Representative
Vector Marketing Company
Somerset, NJ
04.2021 - 09.2021
- Achieved sales targets by prospecting, qualifying and converting leads.
- Promoted teamwork and culture of mutual accomplishment with new sales team members.
- Optimized sales approaches based on account, competitor and general market trends.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
High-School -
Montclair High School
Montclair, NJ 09.2018 - 6 2022
Skills
Business planning
Social media
Effective communication
Order fulfillment
Money handling abilities
Stocking and replenishing
Professional telephone demeanor
POS systems expert
Retail store support
Multi-line phone talent
Project Management
Digital marketing
Scheduling
Marketing and advertising
Operations support
Relationship building
Administrative support
Team collaboration
Planning and Coordination
Timeline
Legal Debt Center Rep
Pressler, Felt, & Warshaw, LLP
12.2022 - 03.2023
Customer Service, Cashier
Whole Foods Market
06.2022 - 10.2022
Marketing & Office Assistant Intern
Weichert, Realtors®
05.2022 - 06.2022
Delivery Driver
DoorDash
11.2021 - 06.2022
Front Store and RX Associate
CVS Pharmacy
06.2021 - 09.2021
Executive Sales Representative
Vector Marketing Company
04.2021 - 09.2021
Founder, Author, Creator
livingminority Blog
02.2020 - Current
Founder & Chair/CEA
Montclair Public Schools Student Association
09.2019 - 06.2022
High-School -
Montclair High School
09.2018 - 6 2022