Jazlynn Esquibel
Lakewood,CO
Summary
Adept at managing high-stress environments and fostering patient trust, I significantly enhanced customer satisfaction at Mountain Spine and Pain Physicians. Skilled in HIPAA compliance and customer service, my proactive approach to inventory management and patient care streamlined operations, ensuring quality service and efficient resource use.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Mountain Spine and Pain Physicians
06.2022 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized inventory levels through precise forecasting and close collaboration with supply chain partners, minimizing stockouts and excess inventory costs.
- Optimized inventory management systems.
- Supervised supplies in inventory and submitted reorder requests.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Customer Service Representative
Neiman Marcus
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Host, Waiter, Food Runner
Cafe Jordano
01.2015 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Pima Medical Institute
Aurora 2022
John F Kennedy High School
2021
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Marketing
- Inventory
Timeline
Medical Assistant
Mountain Spine and Pain Physicians
06.2022 - 05.2024
Customer Service Representative
Neiman Marcus
10.2021 - 05.2022
Host, Waiter, Food Runner
Cafe Jordano
01.2015 - 09.2021
Pima Medical Institute
John F Kennedy High School