Jazlynn Garcia
Dumfries,VA
Summary
Dynamic Skincare Sales Specialist with a strong background in beauty retail, including Sephora, ULTA, and Clinique. Skilled in driving sales, delivering top-tier customer service, and enhancing brand loyalty through effective in-store events, training, and merchandising. Experienced in managing call cycles, scheduling, and budgets to maximize resources and meet corporate standards. Certified Esthetician with hands-on expertise in body sculpting and skincare, adept at building client relationships, achieving sales targets, and ensuring consistent brand presentation. Recognized for strong communication, multitasking, and leadership in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Customer Engagement Specialist
Funpark Pediatric Dentistry
02.2024 - Current
- Design and maintain a quarterly call cycle calendar, strategically planning key selling days, coordinating retailer promotions, and managing event schedules
- Demonstrate teamwork, a positive attitude, and a genuine passion for delivering exceptional customer care, contributing to a cohesive and patron-focused environment
- Utilize strong multitasking and communication skills to ensure front desk operations run smoothly, consistently providing patients and clients with prompt, positive experiences
- Use dental and retail software effectively to maintain accurate records, manage scheduling, and facilitate communication, optimizing operational efficiency in high-paced environments
- Leverage excellent customer service skills to handle patient and client inquiries with professionalism, efficiently addressing needs to foster loyalty and satisfaction
- Excel in maintaining seamless appointment scheduling, insurance verifications, and billing processes, ensuring smooth day-to-day operations and positive customer experiences
- Manage allocated Travel & Expense (T&E) budget efficiently, optimizing resources to support business objectives while adhering to corporate guidelines
- Deliver timely weekly recap reports, providing actionable insights and sales results for assigned territory
- Maintain compliance with corporate administrative policies, ensuring adherence to procedures and efficient territory management
- Manage patient appointments, insurance verification, and billing
- Provide excellent customer service and handle patient inquiries in a professional and efficient manner
- Use dental software systems to maintain patient records and schedule appointments
- Apply strong communication tactics and multitasking abilities to ensure the smooth operation of the front desk area
- Work as a team player with a positive attitude and a passion for delivering outstanding patient care
Clinique - Specialty Beauty Advisor
Ulta Beauty
09.2023 - 02.2024
- Achieved and consistently exceeded quarterly and annual sales targets by developing and implementing effective territory strategies in collaboration with the Regional Sales Manager
- Organized and led weekly in-store events, adhering to corporate event guidelines to maximize customer engagement and drive brand awareness
- Conducted side-by-side selling with store sales teams, enhancing brand presence and achieving weekly sales goals through hands-on demonstrations and personalized customer interactions
- Trained beauty advisors on Beauty products, focusing on features, benefits, and selling techniques to improve their product knowledge and customer engagement skills
- Ensured in-store visual merchandising and display standards were consistently met, upholding brand guidelines and maximizing product appeal
- Effectively communicated brand messaging and educated store teams to maintain brand consistency across all stores within the territory
- Collaborated closely with stores and the Regional Sales Manager to monitor inventory levels, proactively addressing stock issues to maintain optimal product availability
- Cultivated strong relationships with store management and key stakeholders, driving collaboration and alignment with First Aid Beauty’s strategic goals
- Organized and executed a structured store visit cadence, coordinating with the Regional Sales Manager to maximize in-store visibility and support for each retail partner
- Assisted with signing up customers for store loyalty programs and provided details about key benefits
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Met and exceeded sales goals by highlighting target merchandise with strategic promotional approaches
- Listened to customers’ needs and desires to identify and recommend optimal products
- Conducted in-depth weekly recap reports, analyzing sales trends, territory achievements, and providing actionable insights that informed regional strategies and contributed to meeting and exceeding targets
- Helped customers locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Kept work areas, tools, and equipment clean and properly sanitized to minimize risk and contamination
- Maintained counter and display areas in a clean and neat fashion
- Demonstrated application techniques on customers to achieve desired looks
- Helped customers feel relaxed and comfortable with the process
Freelance Makeup Artist
Too Faced
11.2021 - 07.2023
- Created custom makeup looks for clients, utilizing knowledge of color theory and facial structure to enhance natural features and meet specific requests for events, photoshoots, and daily wear
- Conducted skincare and makeup consultations, analyzing clients’ skin types and recommending products that best suited their needs while aligning with Too Faced brand standards
- Successfully built a loyal client base by providing memorable and professional consultations
- Maintained cleanliness and organization of workstations, tools, and product displays, following hygiene protocols to ensure a safe and sanitary environment for all clients
- Managed product inventory, restocking displays and organizing backroom supplies to ensure availability of popular items and smooth workflow during high-traffic hours
- Demonstrated advanced makeup techniques, such as contouring, highlighting, and brow shaping, to educate customers on how to recreate professional-quality looks at home, increasing customer confidence in Too Faced products
- Hosted makeup tutorials and mini-masterclasses for groups, introducing seasonal trends and product lines to help customers improve their makeup skills and explore new products
- Developed strong product knowledge across the Too Faced line and maintained up-to-date familiarity with competitor brands, allowing for confident, informed recommendations to meet diverse customer needs and preferences
- Fostered long-term client relationships through follow-up consultations, personalized product recommendations, and by maintaining notes on client preferences and skincare routines for future visits
Body Sculpting Specialist
Bodenvy
02.2022 - 12.2022
- Met and consulted with clients to discuss and evaluate their individual body sculpting goals, conducting thorough assessments and providing tailored treatment recommendations
- Established rapport and built trust, which contributed to a high client retention rate and positive word-of-mouth referrals
- Performed non-invasive body sculpting treatments, including cryolipolysis and body contouring, on an average of seven clients daily
- Ensured each procedure was carefully customized to meet specific client goals, resulting in increased satisfaction and repeat business
- Conducted procedures safely and effectively, adhering to all state regulations and maintaining a high standard of care
- Followed stringent protocols to ensure client safety and comfort, leading to a reputation for reliable and high-quality service
- Monitored clients during and after procedures, assessing comfort levels, tracking progress, and documenting changes in body measurements and appearance
- Addressed any client concerns promptly and adjusted treatment plans as needed to maximize results
- Adhered strictly to corporate administrative policies, ensuring that all territory activities, reporting, and budget management were in line with procedural and operational standards
- Maintained accurate records of supplies, budgets, and client outcomes, contributing to efficient territory management
- Maintained a clean and sanitary work environment by rigorously following safety protocols, infection control measures, and spa cleanliness standards
- Regularly managed spa laundry to uphold a welcoming and hygienic space, ensuring client confidence in the cleanliness of the treatment area
- Educated clients on additional treatments and implemented upselling techniques by discussing other services available within the facility
- Successfully increased sales by 11% through targeted recommendations, further enhancing the client experience and broadening revenue streams
- Managed and scheduled client appointments proficiently to ensure seamless coordination and optimized efficiency
- Consistently minimized wait times and maximized availability by strategically organizing bookings and following up with clients for future sessions
- Planned and executed brand promotions within retail stores, engaging sales teams and creating brand advocacy programs to increase awareness of body sculpting products
- Reinforced product knowledge through interactive training sessions, which built enthusiasm among team members and improved brand presence
- Conducted regular follow-ups with clients to monitor post-treatment satisfaction and provide additional product recommendations, maintaining a high rate of customer satisfaction and loyalty
- Strategically managed inventory of body sculpting products and supplies, ensuring that treatments were always adequately stocked and budgeting for materials effectively to align with monthly financial goals
- Analyzed sales trends and client feedback to adjust promotional and sales strategies, contributing to an increase in overall profitability by aligning offerings with client demand
- Delivered comprehensive body sculpting consultations that included in-depth explanations of procedures, benefits, and possible outcomes, empowering clients to make informed decisions and contributing to increased bookings
- Provided guidance on post-treatment care, educating clients on lifestyle practices that complement body contouring results and recommending maintenance products, which supported long-term client outcomes
- Collaborated with spa management to set monthly sales targets and allocate budget resources effectively, ensuring that promotional initiatives aligned with overall business objectives and stayed within financial constraints
- Actively pursued ongoing professional development in non-invasive body sculpting techniques, staying updated on industry advancements and integrating new skills into client services to offer the latest treatment options
- Fostered a welcoming and supportive atmosphere within the spa, cultivating a loyal client base and ensuring a positive experience from initial consultation through post-treatment follow-up
Guest Advisor
Spavia Day Spa
09.2021 - 02.2022
- Welcomed and greeted guests upon arrival to Spavia Day Spa, ensuring each visitor felt valued and comfortable
- Created a warm and inviting atmosphere that set the tone for a positive spa experience
- Managed reservations and bookings efficiently, expertly handling a multi-line phone system to schedule appointments, answer client inquiries, and resolve booking conflicts
- This improved overall client satisfaction by optimizing the booking process and reducing double-booking incidents
- Greeted guests upon arrival, effectively guiding them through the streamlined check-in process and handling check-out with precision
- Implemented improvements to reduce the average wait time by 20%, enhancing the guest experience and reducing congestion during peak hours
- Maintained a clean and organized spa environment, ensuring the reception area, retail displays, and common areas were always presentable
- Followed sanitation protocols to provide a safe and hygienic atmosphere, reinforcing the spa’s commitment to quality and cleanliness
- Exceeded membership sign-up goals by 3% by actively engaging with guests to discuss membership benefits, creating a loyal client base that contributed to long-term revenue growth
- Increased product sales by an average of $27 per transaction by educating guests on the spa’s retail offerings, tailoring product recommendations to individual needs, and utilizing upselling techniques
- Successfully influenced purchasing decisions by highlighting product benefits and usage tips
- Educated guests on Spavia Day Spa’s retail products and services, sharing expertise on skincare and wellness products, and explaining how each product complemented their spa experience
- Built trust and fostered an informed clientele, resulting in higher product conversion rates
- Promoted the Spavia Day Spa brand through in-spa events and seasonal promotions, actively engaging clients and driving interest in new products and services
- Developed and implemented promotional displays to increase visibility and boost sales of highlighted items
- Assisted in training new employees on customer service protocols, spa procedures, and product knowledge, ensuring they were well-prepared to provide a high-quality guest experience
- Conducted shadow sessions and provided feedback to new team members, helping them adapt to the spa’s standards
- Developed and maintained strong relationships with repeat clients, offering personalized recommendations for spa services and products based on their preferences and previous treatments, which contributed to enhanced client retention
- Monitored inventory levels and coordinated with the management team to ensure optimal stock of popular retail items
- Provided input on best-selling products to aid in order placement, ensuring that guests always had access to in-demand items
- Regularly analyzed sales metrics to identify areas for improvement in retail and membership sign-ups
- Collaborated with the spa’s management team to implement changes based on sales trends, helping to drive monthly revenue goals
- Led product demonstrations and informational sessions with team members to enhance their product knowledge and sales techniques
- Provided support during high-traffic periods by assisting team members in product education and effective sales methods
- Actively participated in staff meetings and promotional planning sessions, sharing insights from client interactions and providing feedback on upcoming events and marketing campaigns, contributing to the spa’s overall strategic goals
Inbound Vacations Sales Agent
Holiday Inn Club Vacations
04.2021 - 07.2021
- Managed a high volume of incoming phone calls, providing timely and professional responses to all guest inquiries
- Maintained high standards of service by actively listening to guest needs, addressing concerns promptly, and creating a welcoming experience from the first interaction
- Recognized, promoted, and effectively sold vacation packages by conveying the unique value they offered to guests
- Used persuasive communication techniques to highlight the benefits of exclusive deals and amenities, successfully converting inquiries into bookings and building excitement for upcoming vacations
- Conducted over 100 successful presentations on Holiday Inn Club Vacation packages, tailoring each to the guests' interests and needs
- By building rapport and personalizing the experience, I consistently closed deals, achieving a high conversion rate and making a significant impact on monthly sales goals
- Maintained composure and applied strong problem-solving skills during high-stress situations, including peak booking periods and challenging customer interactions
- Demonstrated patience and professionalism, ensuring that each guest felt supported and valued, even in difficult circumstances
- Ensured accurate data entry of guest information and inquiries using a computerized system, maintaining meticulous records that streamlined follow-up communications and minimized errors
- This attention to detail led to smoother booking processes and enhanced guest satisfaction
- Demonstrated exceptional closing skills that resulted in a high sales conversion rate, consistently exceeding revenue targets
- Leveraged an understanding of guest motivations and vacation preferences to position packages effectively, leading to repeat business and positive referrals
- Actively promoted seasonal and holiday vacation packages through targeted presentations and one-on-one consultations, emphasizing the exclusive benefits and limited-time offers
- This approach increased guest interest and led to a rise in package bookings during peak seasons
- Developed a customized follow-up process for prospective clients who did not initially book, resulting in a 15% conversion rate of undecided guests
- Regularly followed up with these guests, offering special deals or additional information to encourage booking
- Collaborated with the marketing team to create engaging promotional materials that highlighted key vacation experiences, which were instrumental in my presentations
- Provided insights from guest interactions to improve marketing messaging and align it with guest expectations
- Trained new sales associates on best practices for engaging with guests, delivering effective presentations, and closing sales
- Shared techniques for building rapport and handling objections, which helped the team enhance overall sales performance
- Analyzed sales trends and guest feedback to adapt selling techniques and promotional strategies, ensuring that presentations remained relevant and aligned with guest interests
- This proactive approach contributed to consistent growth in vacation package sales
- Maintained up-to-date knowledge of Holiday Inn Club Vacation properties, amenities, and nearby attractions, allowing me to provide guests with detailed information and personalized vacation suggestions that met their individual travel goals
- Conducted quarterly assessments of call handling and presentation approaches to identify areas for improvement in both individual and team performance
- Implemented adjustments that led to higher guest satisfaction ratings and a smoother booking experience
- Built strong relationships with guests, offering insights into destination highlights, exclusive package benefits, and local attractions
- Created a memorable booking experience that fostered guest loyalty and led to referrals and positive reviews
Assistant Manager
The People's Choice Security
12.2020 - 03.2021
- Led and educated a team of 10 salesmen, providing them with the training, motivation, and support necessary to enhance their product knowledge and selling techniques
- Regularly held team meetings to discuss sales strategies, set targets, and troubleshoot challenges, creating a collaborative environment that drove team success
- Traveled to multiple neighborhoods and communities to introduce and inform residents about a range of home security products
- Used engaging presentations and hands-on demonstrations to communicate the value and features of each security solution, establishing trust and sparking interest among prospective clients
- Educated clients and demonstrated in-depth knowledge of a wide variety of security products carried by People’s Choice Security
- Ensured that customers had a clear understanding of product benefits, installation processes, and how each security solution met their unique needs, contributing to an informed customer base and improved sales outcomes
- Distributed marketing materials throughout various neighborhoods to boost brand visibility and raise awareness of People’s Choice Security’s offerings
- Tailored promotional content to resonate with the concerns and interests of specific communities, increasing neighborhood engagement and interest in our security products
- Built and maintained strong, lasting relationships with clients across diverse neighborhoods, emphasizing exceptional customer service and consistent follow-up
- By prioritizing customer satisfaction and addressing individual security concerns, I encouraged repeat business and fostered client loyalty
- Exceeded set sales goals by 13%, consistently achieving and surpassing individual and team targets through strategic sales approaches, persistence, and a focus on understanding and addressing client needs
- This achievement contributed to the overall growth and profitability of People’s Choice Security
- Developed a personalized approach to selling that catered to each client’s specific security concerns and household needs, significantly improving conversion rates and enhancing customer satisfaction
- Created and implemented a neighborhood outreach strategy that targeted high-potential areas, optimizing the effectiveness of sales efforts and increasing the reach of People’s Choice Security’s products
- Mentored new sales team members, helping them become familiar with product offerings, sales techniques, and neighborhood outreach methods
- Supported their professional development by providing ongoing feedback and sharing best practices
- Coordinated with the marketing department to adapt promotional materials and messaging based on customer feedback and local trends, ensuring that all marketing efforts were both impactful and relevant to the targeted communities
- Analyzed sales data to identify high-performing neighborhoods and products, using these insights to guide future sales strategies and allocate resources more effectively
- This data-driven approach improved overall sales outcomes and streamlined neighborhood targeting efforts
- Conducted post-sale follow-ups to ensure client satisfaction, address any additional concerns, and offer additional services as needed
- This proactive approach enhanced client trust and contributed to increased word-of-mouth referrals
- Maintained detailed records of client interactions, preferences, and purchases, which helped to personalize future engagements and allowed the team to provide consistent, high-quality service tailored to each client’s history and needs
Teller
Currency Exchange
10.2018 - 04.2020
- Provided friendly and efficient service to customers, ensuring each interaction was positive and met company standards
- Focused on building rapport with clients, addressing their needs promptly, and delivering an exceptional customer experience that fostered loyalty and repeat business
- Accurately handled cash and credit transactions, ensuring proper recording and processing of all payments
- Maintained precise records of financial exchanges and reconciled discrepancies, adhering to company protocols for financial accuracy
- Managed transactions efficiently to minimize wait times and maximize customer satisfaction
- Answered customer inquiries and addressed concerns regarding products, services, and transactions
- Used excellent communication skills to provide clear and helpful information, resolving issues in a timely manner and ensuring a smooth, hassle-free experience for customers
- Performed currency transactions up to $10k in a fast-paced environment, ensuring all exchanges were completed accurately and efficiently
- Managed large sums of money with attention to detail, ensuring the proper handling of high-value transactions while maintaining security protocols
- Managed the cash register and balanced the till at the end of each shift, ensuring the accuracy of cash, credit, and currency transactions
- Conducted daily cash reconciliations, identifying and resolving discrepancies to ensure financial accuracy
- Assisted with budgeting and cash flow management within the store or department, ensuring that financial resources were allocated efficiently
- Worked closely with supervisors to monitor the financial health of the operation, contributing to cost-saving initiatives and meeting overall budgetary goals
- Developed a keen understanding of currency exchange rates and market fluctuations, ensuring accurate processing of international transactions and providing clients with up-to-date information regarding the best rates
- Tracked daily financial transactions and reported any discrepancies or unusual patterns to the management team
- Contributed to budget oversight by providing input on cash management practices and identifying areas for improvement in financial processes
- Adhered to company policies regarding cash handling, maintaining security and privacy for both customer and store finances
- Ensured all transactions were conducted within compliance with legal regulations and company procedures
- Implemented best practices for managing high-volume transactions, reducing processing time while maintaining a high level of accuracy
- This contributed to operational efficiency and improved customer satisfaction in busy, high-traffic periods
- Worked collaboratively with the finance department to support budgeting efforts, including forecasting cash needs for high-volume days or events
- Played a key role in ensuring that the store was adequately prepared for busy periods, improving operational performance and profitability
Education
Esthetician - Esthetician
Florida Technical College
Kissimmee, FL01-2020
Associate of Science - New Media Communications/Concentration Social Media Strategy
Valencia College (Online)
Orlando, FL 01.2024 - Current
Skills
- CRM software
- Customer service
- Problem-solving
- Time management
- Microsoft Office Suite
- Multi-tasker
- Skincare/Sales & product knowledge
- Educator/Trainer
- Event Planner
Certification
Esthetician License - 2020
Languages
Spanish
Native or Bilingual
Timeline
Customer Engagement Specialist
Funpark Pediatric Dentistry
02.2024 - Current
Associate of Science - New Media Communications/Concentration Social Media Strategy
Valencia College (Online)
01.2024 - Current
Clinique - Specialty Beauty Advisor
Ulta Beauty
09.2023 - 02.2024
Body Sculpting Specialist
Bodenvy
02.2022 - 12.2022
Freelance Makeup Artist
Too Faced
11.2021 - 07.2023
Guest Advisor
Spavia Day Spa
09.2021 - 02.2022
Inbound Vacations Sales Agent
Holiday Inn Club Vacations
04.2021 - 07.2021
Assistant Manager
The People's Choice Security
12.2020 - 03.2021
Teller
Currency Exchange
10.2018 - 04.2020
Esthetician - Esthetician
Florida Technical College