Jazlynn Morales
South Houston
Summary
Proven multitasker and team collaborator, I excelled at The Shores at Clear Lake by enhancing customer satisfaction through exceptional service and efficient POS handling. Demonstrated adaptability and a strong work ethic across roles, significantly improving service delivery and customer engagement. Skilled in cash management and guest relations, I consistently contributed to positive outcomes and repeat business.
Overview
2
2
years of professional experience
Work History
Server
The Shores at Clear Lake
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Line Cook
Popeyes
06.2024 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
Cashier
Walmart
11.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED - General Studies
Houston Community College
Houston, TX10.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
Timeline
Server
The Shores at Clear Lake
10.2024 - Current
Line Cook
Popeyes
06.2024 - 06.2024
Cashier
Walmart
11.2022 - 05.2024
GED - General Studies
Houston Community College
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