Jazlynn Ortega Hernandez
Auburn,WA
Summary
. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Team Member
FedEx Office
08.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Improved customer satisfaction through accurate and timely print estimates for projects.
- Provided comprehensive cost analysis for production teams, resulting in better budget management.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Dental Receptionist
Seamar
01.2023 - 06.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Provided excellent customer service to create positive experiences and build patient trust
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Veterinary Receptionist
Community Pet Clinic
11.2022 - 01.2023
- Managed multi-line phone system and pleasantly greeted patients
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians
- Entered data from pet records and office visits into computer system
- Triaged incoming patients to determine treatment needs and urgency of care
- Appointment Scheduling
- Reminder Calls
Overnight Stocker, Walmart
09.2021 - 11.2022
- Removed all boxes and related trash from sales floor and processed through compactors
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Education
High School Diploma -
Auburn Senior High School
Auburn, WA06.2021
Skills
- Appointment Scheduling
- Service Oriented
- Patient Scheduling
- Phone and Email Etiquette
- Insurance Verification
- Payment Processing
- Customer Service
- Calculations and Measurements
- Money Handling
- Flexible Schedule
- Fluent in Spanish
- Computer Skills
- Multitasking
Languages
Spanish
Limited Working
Timeline
Team Member
FedEx Office
08.2023 - Current
Dental Receptionist
Seamar
01.2023 - 06.2023
Veterinary Receptionist
Community Pet Clinic
11.2022 - 01.2023
Overnight Stocker, Walmart
09.2021 - 11.2022
High School Diploma -
Auburn Senior High School