All-around professional with comprehensive experience in managing licensing processes for business owners seeking to obtain liquor licenses in the State of New York. Known for strong team collaboration and consistently achieving results. Reliable and adaptable, with excellent operational and contract management skills. 5+ years of experience in customer service and retail department management. Skilled in identifying opportunities for technological enhancements and implementing effective solutions ensuring continuous improvement.
Overview
7
7
years of professional experience
Work History
NYS Liquor Licensing Consultant
SLA Solutions
5008 Mount Vernon Blvd., Hamburg, NY 14075
05.2024 - Current
Educated clients on specific requirements and procedures for obtaining licenses in their respective industries.
Advised clients on best practices for maintaining compliance post-licensure, helping them avoid potential penalties or revocation of licenses.
Increased client satisfaction by promptly addressing inquiries and concerns related to their license applications or status updates.
Supported clients during audits or inspections by regulatory authorities, ensuring proper documentation was readily available.
Reviewed documentation submitted by clients for accuracy and completeness before submitting license applications to relevant authorities.
Evaluated potential risks associated with license applications, providing informed recommendations to mitigate such risks.
Conducted thorough research on relevant laws and regulations to provide accurate guidance for clients seeking licensure.
Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
Produce Dept. Coordinator
Wegmans Food Markets
Buffalo, NY
07.2022 - 05.2024
Managed employees and delegating tasks
Performed various tasks specializing in promoting sales, ensuring safety and employee development
Being flexible in multiple departments
Sales Management
Attended job seminars to enhance my professional development
Store Coordinator
Wegmans Food Markets
Buffalo, NY
08.2021 - 10.2022
Managed operations within various departments
Data Entry
Provided solutions to customer complaints and employee challenges
Trained employees
Front End Coordinator
Wegmans Food Markets
Buffalo, NY
01.2022 - 07.2022
Flexibility within multiple departments and maintaining an easy flow of business
Managed company sales
Data Entry
Utilized personal strengths and strategies to prevent and eliminate common errors
Service Desk Customer Service
Wegmans Food Markets
Buffalo, NY
11.2021 - 01.2022
Assisted customers with concerns and/or questions on site and over the phone
Enforced company policies in a professional and friendly manner
Consultant in Clan Conflict and Violent Extremism. at Office of the President of Somalia.Consultant in Clan Conflict and Violent Extremism. at Office of the President of Somalia.