Jazlynne Estrada

In achieving the following responsibilities as a Behavioral Health Technician, I have contributed to creating a safe and positive environment to aid in the recovery of many Penn Foundation clients.

Responsibilities Include:

• Maintained accurate documentation of client progress and treatments received.
• Followed standard admissions procedures and documentation requirements for client intakes.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Enforced rules and regulations pertaining to client care while maintaining a safe environment.
• Maintained client and employee areas in good working order and with adequate supplies.
• Facilitated group therapy sessions with multiple clients.
• Assisted with execution of client activities, support groups and field trips.
• Cultivated relationships with clients, discussing ways to help improve overall health while alleviating self-harm practices.

My responsibilities as the Leading Petty Officer to the Counter-Narcotics division within my intel unit have lead to a successful period of mass production that has highlighted my commands contribution to the naval intel community.

Responsibilities Include:

• Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.
• Compiled evidence from multiple sources into concise yet comprehensive intelligence briefs suitable for presentation at high-level meetings.
• Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.
• Researched open source materials including news articles, social media posts and other public records for evidence related to terrorism activities or other criminal behavior.
• Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO).
• Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
• Maintained up-to-date knowledge of relevant legal regulations governing the collection, storage, dissemination and destruction of sensitive information.
• Organized classified material into databases for easy retrieval by analysts when needed.

Within the position of Behavioral Health Technician on an adolescent psychiatric unit, I was able to mentor, and support young individuals through their mental health journey. Through group, and art therapy I was able to provide an environment for them to heal and grow emotionally and interpersonally.

Responsibilities Include:

• Monitored patient safety in all areas of the facility.
• Provided emotional support to clients and patients dealing with difficult situations.
• Maintained accurate documentation of patient progress and treatments received.
• Established and maintained professional working relationships with clients, staff and public.
• Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
• Completed daily client rounds and tracked client movements.
• Maintained client and employee areas in good working order and with adequate supplies.
• Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
• Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
• Responded promptly to any emergency situations that may arise within the facility.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Followed standard admissions procedures and documentation requirements for client intakes.
• Aided patients in performing activities of daily living.
• Restrained violent or suicidal patients using approved verbal or physical techniques.

Under this position I provided services that sterilized contaminated areas for safe use as well as offer a sanitary and comfortable environment for patients and staff.

Responsibilities Include:

• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
• Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
• Responded to emergency cleaning requests to meet client expectations.
• Report any damages found in the building premises to supervisors immediately for repair works.
• Follow established safety procedures while operating machinery and using chemicals.
• Ensure compliance with health regulations regarding the use of hazardous materials.
• Attend training sessions regularly to keep updated on new safety protocols.
• Maintained accountability for building keys, master keys and access cards.

Under my role as Fleet Manager I covered the tri-state area in transporting, and maintaining delivery vehicles in order to provide prompt and safe movement of drivers and company equipment. In addition to this position I contributed to the foundation of the company's first Safety Committee that allowed the company to meet insurance and state regulations.

Responsibilities Include:

• Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
• Conducted regular vehicle inspections to identify potential problems or issues.
• Communicated with upper management and drivers to build lasting relationships.
• Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
• Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
• Reviewed driver logs for accuracy and compliance with regulations.
• Created reports on vehicle utilization, mileage tracking and other metrics as needed.
• Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
• Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazard opportunities.
• Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
• Developed and implemented policies and procedures for fleet operations.
• Performed accident investigations to determine cause and liability.

As medical receptionist for DHD Medical, I provided a welcoming experience to current and future patients. My timely manner and organizational skills allowed ease in scheduling for both patient and doctors.

Responsibilities Include:

• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Straightened up waiting room to maintain neat and organized space.
• Adhered to HIPAA requirements to safeguard patient confidentiality.

Under this role I provided timely and accurate work that supported air-to-air and air-to-surface missions. This allowed pilots and mechanics to perform at optimal levels under safe and quality assured conditions.

Responsibilities Include:

• Developed and maintained records of aircraft maintenance, inspections, and repairs.
• Assisted in the development of training programs for personnel involved in aircraft maintenance operations.
• Drafted policies and procedures for proper handling of tools, equipment, and hazardous materials used during aircraft maintenance operations.
• Conducted regular audits to ensure compliance with aviation regulations and safety standards.
• Supported efforts towards continuous improvement within the organization's aviation department through implementation of best practices.
• Updated internal databases with information about current status of various components used in aircraft systems.
• Gained and implemented valuable knowledge by participating in aircraft maintenance training and special projects.
• Kept records of parts and equipment used in projects to update inventory.
• Coordinated efficient maintenance schedules to keep systems running at peak levels.