Jazmaine Wallace
Atlanta,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Ms Niecy's Childcare Education Services
Atlanta, GA
07.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided transportation services by operating bus routes daily and knowing general operating maintenance procedures.
- Knowledgeable and well rounded with computer technology. Graphs, pie charts, spreadsheets, word documents, excel ext.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Served as a liaison between staff members and senior management personnel.
Customer Service Representative
Victoria Secret
New York, NY, NY
01.2020 - 02.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Mail Carrier
USPS
Queens, NY
11.2018 - 12.2019
- Sorted mail to be delivered according to route and customer address.
- Organized parcels into appropriate size containers for transport.
- Responded to customer inquiries regarding postal services and products.
- Maintained records of all deliveries made during the day.
Education
High School Diploma -
Martin Van Buren High School
Queens Village, NY06-2011
Skills
- Cost Reduction
- Sales monitoring
- Task Delegation
- Recruiting and interviewing
Timeline
Assistant Manager
Ms Niecy's Childcare Education Services
07.2023 - Current
Customer Service Representative
Victoria Secret
01.2020 - 02.2023
Mail Carrier
USPS
11.2018 - 12.2019
High School Diploma -
Martin Van Buren High School