Summary
Overview
Work History
Education
Skills
Timeline
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Jazman Greer

Rockford ,IL

Summary

Accomplished Home Health Aide and Customer Support Specialist with a proven track record for enhancing customer satisfaction and loyalty through exceptional service and active listening. Skilled in data entry and critical thinking, adept at transforming high-stress situations into positive outcomes, evidenced by repeat business and positive feedback.

Overview

16
16
years of professional experience

Work History

Home Health Aide

Home Healthcare Plus
05.2020 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Crew Member

McDonalds
01.2018 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Representative

APAC
12.2013 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Specialist

Servicom
02.2009 - 08.2013
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

High School Diploma -

Auburn High School
Rockford, IL
05-2027

Skills

  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Written and oral communication

Timeline

Home Health Aide

Home Healthcare Plus
05.2020 - Current

Crew Member

McDonalds
01.2018 - 04.2022

Customer Service Representative

APAC
12.2013 - 01.2015

Customer Support Specialist

Servicom
02.2009 - 08.2013

High School Diploma -

Auburn High School

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Jazman Greer