Jazman Greer
Rockford ,IL
Summary
Accomplished Home Health Aide and Customer Support Specialist with a proven track record for enhancing customer satisfaction and loyalty through exceptional service and active listening. Skilled in data entry and critical thinking, adept at transforming high-stress situations into positive outcomes, evidenced by repeat business and positive feedback.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Home Healthcare Plus
05.2020 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Crew Member
McDonalds
01.2018 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
APAC
12.2013 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Servicom
02.2009 - 08.2013
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
High School Diploma -
Auburn High School
Rockford, IL05-2027
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Written and oral communication
Timeline
Home Health Aide
Home Healthcare Plus
05.2020 - Current
Crew Member
McDonalds
01.2018 - 04.2022
Customer Service Representative
APAC
12.2013 - 01.2015
Customer Support Specialist
Servicom
02.2009 - 08.2013
High School Diploma -
Auburn High School
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