Summary
Overview
Work History
Education
Skills
Recognition And Awards
Accomplishments
Certification
Timeline
Generic

Jazman Thompson

Oklahoma City

Summary

Experienced Senior Support and Correspondence Specialist with over 13 years in customer service and administrative roles, including healthcare, tech support, and claim solutions. Skilled in managing sensitive data, processing documentation, and providing high-quality remote support. Proven track record in optimizing workflow efficiency, ensuring regulatory compliance, and fostering team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Support Chat Representative

Best Buy
01.2020 - Current
  • Provide real-time chat support, resolving complex technical issues within SLA
  • Develop support documentation and assist in onboarding new hires
  • Analyze support trends to suggest product improvements
  • Collected deposits or payments and arranged for billing.
  • Monitored incoming chats and emails from customers or potential customers.

Support Specialist

Ryze Claims Solutions
08.2019 - 12.2020
  • Manage live chat portal for patient billing inquiries, including helping patients understand their billing statements, collecting payments, initiating refunds, establishing payment plans, updating demographic and insurance information, and advising on financial hardship programs
  • Respond to overnight and weekend chats and escalate complex issues to appropriate staff as necessary
  • Foster strong business relationships with both clinical and non-clinical departments to ensure seamless coordination of patient accounts
  • Understand key revenue cycle areas impacting patient experience and collections
  • Address patient concerns, attempt resolutions, and refer chats/accounts to relevant areas of the facility if needed
  • Research payment options and navigate multiple patient accounting systems for updates
  • Maintain chat status to protect patient privacy and ensure compliance with State and Federal guidelines
  • Act as a liaison with the back-end billing software vendor, Cedar

Charge Entry Analyst

The Physicians Group
06.2017 - 07.2019
  • Processed medical invoices and ensured accurate coding for billing
  • Managed payment schedules and vendor communication
  • Maintained financial records and assisted in monthly reconciliations
  • Ensured compliance with HIPAA regulations related to patient privacy and confidentiality when entering charges.
  • Gathered information to produce accounts payable reports for review.
  • Input statement information, reconciled accounts, and resolved discrepancies.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits, and healthcare terminology.

Education

Certification in Claims -

Adjuster Pro
OK
08.2021

Medical Assistant - Health Administration

ATI Career Training
Oklahoma City, OK
08.2012

High School Diploma -

Justice Alma Wilson Seeworth Academy
Oklahoma City, OK
05.2007

Skills

  • Customer Support & Technical Issue Resolution-
  • Remote Workflow & Correspondence Handling-
  • CRM Systems (Zendesk, Salesforce, HubSpot)-
  • Healthcare Claims & Billing Knowledge-
  • HIPAA Compliance
  • Communication & Time Management
  • Data Analysis & Problem Solving-
  • Client Onboarding & Team Training

Recognition And Awards

  • ACE Award for Work Ethic, The Physicians Group, FY2020
  • Zendesk Certification Award for Support Specialist Training Content
  • COVID Forbearance Assistance Recognition, FY2020

Accomplishments

  • During FY2020, I received recognition, Awarding Physicians Group Excellence (ACE Award) for good work ethics. Department on informational videos for the Zendesk Certification Award. The video provided a brief insight into the Support Specialist. Process for Support Specialist and our Recording Processes. • During FY2020, received the recognition Awarding Physicians Group Excellence (ACE Award) assisting in the Covid Forbearance's for Emergency Assistance to borrowers during the Pandemic

Certification

  • CERTIFICATION IN CLAIMS, Oklahoma City, OKLAHOMA Adjuster Pro, August 2021 PHLEBOTOMY CERTIFICATION IN CLINICAL LABORATORY ASSISTING, Oklahoma City, OK Moore Norman Technology Center - South Penn, April 2013 MEDICAL ASSISTANT IN HEALTH ADMINISTRATION, Oklahoma City, Ok ATI Career Training Center - Oklahoma City, August 2012

Timeline

Field Support Chat Representative

Best Buy
01.2020 - Current

Support Specialist

Ryze Claims Solutions
08.2019 - 12.2020

Charge Entry Analyst

The Physicians Group
06.2017 - 07.2019

Certification in Claims -

Adjuster Pro

Medical Assistant - Health Administration

ATI Career Training

High School Diploma -

Justice Alma Wilson Seeworth Academy

Similar Profiles

CREATE PROFILE
Jazman Thompson