Jazmane Adams
Yuma,AZ
Summary
Dynamic professional with a proven track record at Fidelity Investments, adept in financial reporting and fostering client relationships. Excelled in complaint resolution, boosting customer satisfaction rates significantly. Skilled in both cash management and team leadership, consistently achieving sales quotas through strategic business development and meticulous records management. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Complete Recovery
04.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Store Manager
MCCS Camp Foster
08.2021 - 02.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
Financial Services Representative
Fidelity Investments
05.2018 - 03.2020
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Maintained updated records of all financial transactions to support traceability.
- Advised clients on financial matters and recommended investments.
- Negotiated and managed financial contracts with vendors and suppliers.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA09.2026
Skills
- Complaint resolution
- Call Management
- Information Security
- Account updating
- Financial Product Sales
- Sales Quota Achievement
- Financial Reporting
- Cash Management
- Stock management
- Business Development
- Store Organization
- Records Management
Languages
Japanese
Professional Working
Timeline
Customer Service Representative
Complete Recovery
04.2023 - 07.2024
Assistant Store Manager
MCCS Camp Foster
08.2021 - 02.2023
Financial Services Representative
Fidelity Investments
05.2018 - 03.2020
Bachelor of Science - Psychology
Liberty University