Jazmanekka Peters
Amarillo,TX
Summary
A dedicated Customer Service Specialist skilled in prioritizing and multitasking within a dynamic environment, effectively working as a team member to achieve personal and business objectives, and recognized for resolving escalated customer support issues. Also, a motivated Caregiver adept in mobility assistance, personal hygiene support, and housekeeping, monitoring medical conditions and collaborating with healthcare providers to enhance care. Emphasizes comfort and emotional support while addressing physical needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Caregiver
Brookdale Assisted Living
Amarillo, TX
03.2024 - Current
- Monitored client health status by recognizing changes in physical or mental condition and reporting them to the appropriate personnel.
- Maintained a clean environment for the safety of clients while following infection control guidelines.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Customer Sales Representative
Metro by T-Mobile
Amarillo, TX
01.2024 - 05.2024
- Recommended appropriate products or services based on customer needs. Informed sales strategies through monitoring market trends and competitive activity.
- Successfully negotiated profitable contracts with customers, while additionally providing comprehensive training on product utilization to both internal staff and external customers.
- Answered customer inquiries regarding product features, availability, and pricing.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Customer Service Account Specialist
FW Logistics
Montezuma, GA
11.2022 - 02.2024
- Demonstrated proficiency in managing various customer accounts, coordinating schedules, training new staff members, and ensuring excellent customer service by effectively handling inbound/outbound calls and emails. Additionally handled data entry tasks and provided comprehensive administrative support.
Data Entry Specialist
Perdue Farms, Inc.
Perry, GA
05.2022 - 11.2022
- Performed data entry tasks efficiently, ensuring accuracy and speed.
- Created reports from existing databases or systems as requested.
- Conducted accurate inventory counts and prepared labels for shipments
- Generated reports summarizing audit findings for management review.
Customer Service Representative
Best Western Operations Center
Phoenix, AZ
02.2020 - 09.2021
- Provided warm and professional customer service through various channels including emails, inbound calls, and outbound calls
- Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
- Developed relationships with customers by responding promptly to their requests for service or assistance.
- Ensured compliance with established company policies related to customer service operations at all times.
Assistant Store Manager
Circle K
Glendale, AZ
12.2018 - 02.2020
- Overseeing retail inventory, Assisting customers whenever necessary, Organizing employee schedule, Taking disciplinary action when necessary, Ensuring a consistent standard of customer service, Maintaining stores to standards, including stocking and cleaning, Supporting store manager as needed
PCA Personal Care Assistant
Elijah Healthcare Solutions
Jonesboro, GA
03.2018 - 11.2018
- Provided patient care through tasks such as feeding, bathing, and dressing.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Education
High school or equivalent -
Sumter County High School
05.2011
Skills
- Assertiveness
- Shipping and Logistics
- CRM software proficiency
- Account updating
- Scheduling
- Inbound and Outbound Calling
- Call Management
- High-energy attitude
- Courteous demeanor
- Data Entry
- Analytical Thinking
- Bathing Assistance
- Compassion and Empathy
- Feeding Assistance
- Patient Care
- Complex Problem-Solving
- File Management Knowledge
- Fast Typing Speed
Affiliations
- An outstanding Boys and Girls Club volunteer, dedicated to the welfare of children and providing exceptional assistance.
Accomplishments
- Being recognized as Employee of the Month twice has facilitated my promotion to the position of Assistant Manager.
Certification
- CPR Certified
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Senior Caregiver
Brookdale Assisted Living
03.2024 - Current
Customer Sales Representative
Metro by T-Mobile
01.2024 - 05.2024
Customer Service Account Specialist
FW Logistics
11.2022 - 02.2024
Data Entry Specialist
Perdue Farms, Inc.
05.2022 - 11.2022
Customer Service Representative
Best Western Operations Center
02.2020 - 09.2021
Assistant Store Manager
Circle K
12.2018 - 02.2020
PCA Personal Care Assistant
Elijah Healthcare Solutions
03.2018 - 11.2018
High school or equivalent -
Sumter County High School