Summary
Overview
Work History
Education
Skills
Timeline
Generic

JazMarie Beckford

Westbury,NY

Summary

Skilled CSR and PCA with a track record of enhancing customer satisfaction and patient care. Excelled in conflict resolution and emotional support, significantly improving client relations. Leveraged call center experience and daily living assistance skills to meet diverse needs, demonstrating a proactive and compassionate approach to service.

Overview

4
4
years of professional experience

Work History

CSR

Agewell New York
New Hyde Park, NY
08.2024 - 01.2025
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Maintained up-to-date knowledge of company products and services.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

PCA

Comfort Keepers
Greensboro, NC
10.2023 - 08.2024
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

PCA

Johnson Center Homes
Red Springs, NC
04.2021 - 10.2023
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Enforced rules and regulations for smooth and orderly operation of residential programs.

Education

Bachelor of Science - Political Science

North Carolina A&T State University
Greensboro, NC
05-2024

Skills

  • Call center experience
  • Positive and professional
  • Customer focus
  • Conflict resolution
  • Daily living assistance
  • Safety awareness
  • Patient documentation
  • Emotional support

Timeline

CSR

Agewell New York
08.2024 - 01.2025

PCA

Comfort Keepers
10.2023 - 08.2024

PCA

Johnson Center Homes
04.2021 - 10.2023

Bachelor of Science - Political Science

North Carolina A&T State University

Similar Profiles

CREATE PROFILE
JazMarie Beckford