Summary
Overview
Work History
Education
Skills
Timeline
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Jazmarie Gonzalez

Miami,FL

Summary

Proven leader and effective communicator, adept at problem-solving and organization, significantly enhanced guest satisfaction at Outback Steakhouse. Skilled in multitasking and team leadership, consistently exceeded sales targets through exceptional service and creativity. Demonstrated dependability and a strong work ethic, training new staff and improving service efficiency.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Outback Steakhouse
05.2023 - 10.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Did so much more that benefited the restauraunt.

Retail Sales Associate Cashier

Mishascupcakes
05.2022 - 05.2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed routine cleaning and repairs, increasing longevity of tools and equipment.

Restaurant Hostess

Outback Steakhouse
07.2021 - 05.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Education

Associate of Science - Biology

Miami Dade College
Miami, FL
05.2024

Skills

  • Friendly, Positive Attitude
  • Problem-Solving
  • Dependable and Responsible
  • Organization and Time Management
  • Strong Work Ethic
  • Team Leadership
  • Creativity
  • Sales
  • Communication skills

Timeline

Restaurant Hostess

Outback Steakhouse
05.2023 - 10.2023

Retail Sales Associate Cashier

Mishascupcakes
05.2022 - 05.2023

Restaurant Hostess

Outback Steakhouse
07.2021 - 05.2022

Associate of Science - Biology

Miami Dade College

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