Jazmary Cruz
Pleasantville,NJ
Summary
Proven to enhance customer satisfaction and restaurant efficiency, I excelled in high-pressure roles at Dock's Oyster House and Chick-fil-A. Skilled in multitasking and team collaboration, I adeptly managed large parties and improved service standards, demonstrating exceptional customer service and a professional demeanor.
Overview
2
2
years of professional experience
Work History
Host
Dock's Oyster House
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Front of House Employee
Chick-fil-A
06.2022 - 06.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ06.2024
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Professional Appearance
Telephone reception
Foreign language skills
Languages
Spanish
Native or Bilingual
Timeline
Host
Dock's Oyster House
06.2023 - Current
Front of House Employee
Chick-fil-A
06.2022 - 06.2023
High School Diploma -
Pleasantville High School