Jazmeen Hernandez
Houston,TX
Summary
Accomplished Product Manager skilled in driving team performance and ensuring high customer satisfaction. Proven ability to identify customer needs and deliver tailored solutions, enhancing client loyalty and retention.
Overview
1
1
Language
13
13
years of professional experience
Work History
Product Manager
TXMMD
Houston, TX
01.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Maintained accurate records of product inventory levels and daily production output.
- Managed inventory levels by restocking shelves and arranging displays.
- Assisted customers in selecting products and answering inquiries.
- Maintained knowledge of current promotions and sales events.
- Processed cash and credit transactions efficiently at the register.
- Engaged with customers to provide an exceptional shopping experience.
- Utilized point-of-sale systems to track sales and manage transactions effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers/ patients with product selection based on prescription and symptoms or desired effects.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Developed strong relationships with customers to increase loyalty and retention.
Fitness Professional
One2One Training/ Independent contractor
Houston, Texas
12.2013 - 05.2023
- Designed personalized fitness programs tailored to individual client needs.
- Conducted one-on-one training sessions to promote effective exercise techniques.
- Assisted clients in setting achievable fitness goals and tracking progress.
- Provided nutrition advice and support to enhance overall wellness plans.
- Educated clients about proper equipment usage and safety protocols.
- Demonstrated exercises to clients using correct form and technique.
- Motivated clients to stay committed to preset fitness goals.
Education
High School Diploma -
Clear Brook High School
Webster TX05-1997
Some College (No Degree) - Basic Curriculum
St. Thomas University
Miami, FLSkills
- Customer relationship management
- Product management
- Product sales
- Inventory management
- Transaction processing and reporting
- Product knowledge
- Effective communication
- Client education
- Retail sales customer service
- Courteous demeanor
- Team goals
- Cannabis knowledge is useful in assisting patients with prescription dosing
- Team collaboration
Languages
Spanish
Limited
Affiliations
bodybuilding fitness, foodie, travel, soccer, variety of topics for research
Timeline
Product Manager
TXMMD
01.2024 - Current
Fitness Professional
One2One Training/ Independent contractor
12.2013 - 05.2023
High School Diploma -
Clear Brook High School
Some College (No Degree) - Basic Curriculum
St. Thomas University