JAZMEN CRAWFORD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Team Leader
Tarheel Capital
01.2022 - Current
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Agent
Teleperformance USA
08.2019 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Communicated with clients regarding account services, statements, and balances.
Waitress
California Dreaming Restaurant
07.2013 - 06.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Brooklyn Cayce High School
Columbia, SC05.2011
Skills
- Training and Development
- Providing Feedback
- Problem-Solving Skills
- Account Maintenance
- Call Center Operations
- Inbound Customer Service
- Outstanding Communication Skills
- Calm and Professional Under Pressure
- Information Updates
- POS Systems and Ordering Platforms
- Communications Strategies
- Google Drive
Languages
English
Full Professional
Timeline
Customer Service Team Leader
Tarheel Capital
01.2022 - Current
Customer Service Agent
Teleperformance USA
08.2019 - 11.2021
Waitress
California Dreaming Restaurant
07.2013 - 06.2016
High School Diploma -
Brooklyn Cayce High School
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