Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Reduced errors in patient data entry with thorough verification processes and attention to detail.
Completed intake assessment forms and filed clients' charts.
Resident Aid
First Rate Staffing
12.2022 - Current
Improved resident satisfaction by providing compassionate and attentive care.
Assisted residents with daily living activities, enhancing their overall quality of life.
Promoted a safe and nurturing environment for residents through diligent monitoring and communication with staff members.
Provided emotional support to residents during difficult times, fostering trust and a sense of comfort in the community setting.
Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
Monitored resident behavior for signs of agitation or distress, promptly addressing any concerns with appropriate interventions.
Intern
Fred Brown Recovery
05.2017 - Current
Interning and volunteering to enhance my case management skills associated with a diverse population of people suffering from mental health, addiction issues, and homelessness
Shadowed a mentored counselor during group sessions, case manager care coordination plans, individual sessions with counselor, and assessments
Covered front desk greeting patients and providing support for case managers and counselors.
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Streamlined office processes for improved efficiency and time management through regular organization and filing.
UPS Package Handler
10.2017 - 12.2020
ODC clerk, auditing air international packages, package handler loading and unloading trucks so they can be ready for delivery, personal vehicle driver, delivering packages in a safety manner.
EVS housekeeping
06.2016 - 05.2017
My duties were cleaning and sanitizing offices, discharges, conferences, surgery, linen areas, labs, pharmacy, patient rooms, lobbies, attended patient and families’ necessities.