Jazmen Sherlock
Farmington
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Station Attendant
San Juan County
04.2024 - 03.2025
- Operate backhoe to crush trash in container and move metal and pallets
- Improved customer satisfaction by providing friendly and efficient service at the station.
- Handled cash transactions accurately, ensuring proper financial documentation.
- Enhanced station cleanliness through regular maintenance and organization tasks.
- Assisted customers with their inquiries and concerns, resolving issues promptly.
- Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
- Built trustful relationships with customers to encourage return visits.
Usher/Ticket Taker
The Downs Racetrack and Casino
Albuquerque, NM
09.2023 - 10.2023
- Answered phones and made appointments for customers to get their vehicles worked on.
- Drove customers to desired locations while they wait for their vehicle to be completed.
- Cleaned the service drive.
- Filed hard copies of repair orders.
- Delivered parts.
Customer service representative
LendNation
Farmington, New Mexico
12.2020 - 09.2021
- Handle cash from customers getting a new loan or making a payment.
- Answer phones and assist customers with loan processing.
- Clean lobby area and back room
- Read legal documents to customers in a way they understand.
- Calculate numbers of earnings and losses
Shuttle driver/service assistant
Hi country buick GMC/Chevy
Farmington/Aztec, New Mexico
09.2019 - 03.2020
- Answered phones and made appointments for customers to get their vehicles worked on.
- Delivered parts.
- Maintained clean and neat shuttle for passenger comfort.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Co Teacher
Child Care Castle
Farmington, NEW MEXICO
05.2018 - 09.2018
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Clerk
Bashas' Supermarkets
Apache Junction, AZ
01.2016 - 05.2016
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assessed shelves in the produce department to determine which items needed to be replenished.
Crew Member
Dairy Queen
Apache Junction, AZ
01.2015 - 05.2015
- Prepped food items for later use to save staff time during busy hours.
- Performed shift change tasks each day to keep the store efficient and neat.
- Pleasantly and courteously interacted with customers to deliver quality service.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
High School Diploma -
Aztec High School
Aztec, NM01.2018
Skills
- POS systems
- Teamwork and collaboration
- Innovative thinker
- Detail-oriented organization
- Strong self-discipline
- Effective verbal communication
- Cash handling proficiency
- Reliability and punctuality
- Friendly and outgoing
Timeline
Station Attendant
San Juan County
04.2024 - 03.2025
Usher/Ticket Taker
The Downs Racetrack and Casino
09.2023 - 10.2023
Customer service representative
LendNation
12.2020 - 09.2021
Shuttle driver/service assistant
Hi country buick GMC/Chevy
09.2019 - 03.2020
Co Teacher
Child Care Castle
05.2018 - 09.2018
Clerk
Bashas' Supermarkets
01.2016 - 05.2016
Crew Member
Dairy Queen
01.2015 - 05.2015
High School Diploma -
Aztec High School