CRM, MS Excel, MS Word, MS PPT Flodesk, Dubsado, Honeybook, Calendly,
Hi, I’m
Jazmen Henderson
Account Specialist
Columbus,OH
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
years of professional experience
Work History
J.P. Morgan Chase Corporate CenterColumbus, Ohio
Inbound Call Center Representative
12.2022 - Current
Job overview
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Supported customers with invoices, statements and other basic questions.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
J.P. Morgan Chase Corporate CenterColumbus, Ohio
Branch Operations Support
05.2022 - 12.2022
Job overview
- Assisted bankers with setting up or closing accounts, completing loan applications, and helping them serve customers sign up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
ReNew Flooring Euclid , Ohio
Business Coach
01.2021 - Current
Job overview
- Identified workflow inefficiencies to formulate and implement operational improvements at network level.
- Assisted clients with developing and maintaining capital plan to sufficiently meet development and remodel obligations
- Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
- Identified national opportunities to leverage purchasing power with vendors and marketing opportunities.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in Employee Retention.
- Attended seminars, business expos and other events to develop and support small businesses.
- Trained and mentored [10] new personnel hired to fulfill various roles.
Youth Opportunities UnlimitedCleveland, OH
Career Counselor
01.2017 - 05.2018
Job overview
- Kept detailed records of individual histories, scores, and document worked with team to continuously improve career and placement opportunities for students
- Devised and oversaw job fairs and career events as well as enhanced community outreach to bring in new business associates (United Way - Mentor) and affiliates
- Established and oversaw clear guidelines about procedures and success metrics
- Utilized standardized tests to gauge student academic level and personal aptitude
- Counseled clients one-on-one regarding the current situation, desires, aptitudes, education and employment history
- Facilitated biweekly group sessions to prepare for entering workforce upon graduation of program
Youth Opportunities UnlimitedCleveland, OH
Employer Relations Coordinator
01.2018 - Current
Job overview
- Maximize team knowledge and productivity by training, monitoring and directing employees in the application of best practices and regulatory protocols by way of creating Employment Team Handbook
- Partner with senior leadership to establish and develop corporate and HR policies and procedures
- Implement quality control initiatives to increase volume of accurate database documentation
- Maintain the work structure by updating job requirements and job descriptions for all positions
- Advocate for staff members and counsel supervisors to identify and resolve conflicts
- Deliver information to management for speedy and corrective action
- Coach members through challenges within one-on-one advising and mentoring sessions
Education
Liberty University Online Warrensville
Master of Executive Leadership from Business Development
2017
Ohio State University
Bachelor of Arts from Theater
2012
Skills
- Business writing
- Content Management
- Social Media Campaign
- Cash Flow analysis
- Project planning and development
- Systems Installation, Configuration, and Upgrading
- Mergers and acquisitions knowledge
- Systems Design Documentation
- Project Management
Certification
- Project Manager Certification- February 2023
Software
Timeline
Inbound Call Center Representative
J.P. Morgan Chase Corporate Center
12.2022 - Current
Branch Operations Support
J.P. Morgan Chase Corporate Center
05.2022 - 12.2022
Business Coach
ReNew Flooring
01.2021 - Current
Employer Relations Coordinator
Youth Opportunities Unlimited
01.2018 - Current
Career Counselor
Youth Opportunities Unlimited
01.2017 - 05.2018
Liberty University Online Warrensville
Master of Executive Leadership from Business Development
Ohio State University
Bachelor of Arts from Theater
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