Jazmin Prado
Austin,TX
Summary
Hardworking individual enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Express Service Advisor
Toyota Of Cedar Park
12.2023 - 01.2024
- Managed and prioritized work orders to optimize workflow and productivity within the service department.
- Documented customer requests to facilitate communication to technicians.
- Developed strong relationships with customers through clear communication and attentive listening skills.
- Maximized technician productivity by assigning appropriate workloads and adjusting priorities as needed to maintain optimal efficiency.
- Coordinated effectively with parts department to secure necessary components for timely repairs.
- Assisted in maintaining a clean and organized service area, contributing to a professional environment for both staff and customers.
- Contributed to team sales goals by promoting additional services or products when appropriate during consultations with clients.
- Spent quality time building relationships with customers to maximize satisfaction.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Provided accurate and detailed repair estimates, fostering trust between the dealership and customers.
- Performed vehicle walk-around and documented customer concerns to drive resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving service concerns.
- Advised customers of needed work to help make informed decisions.
- Conducted thorough vehicle inspections, identifying necessary repairs and maintenance items for reliable performance.
- Increased customer retention by providing exceptional follow-up care after completed services or repairs.
- Monitored technician progress on assigned tasks, ensuring quality control measures were met consistently.
- Maintained up-to-date knowledge of current manufacturer requirements, recalls, and warranty information for accurate advising services.
- Improved dealership reputation through consistent delivery of high-quality service experiences that exceeded customer expectations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
Assistant Store Manager
Hibbett Sporting Goods
04.2023 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Service Advisor
Hyundai Of Del Rio
03.2022 - 06.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Interpreted diagnostic results to provide accurate repair recommendations.
Service Advisor
Toyota Of Del Rio
01.2018 - 01.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Documented problems and corrective actions to maintain records.
Education
SOUTH TEXAS JUNIOR COMMUNITY COLLEGE
DEL RIO, TEXASDEL RIO HIGH SCHOOL
DEL RIO, TEXASSkills
- Technical knowledge
- Service Scheduling
- Automotive Expertise
- Strong Work Ethic
- Customer Service
- Multitasking and Organization
- Computer Proficient
- Quality Inspection
- Excellent Communication
- Team Collaboration
- Quality Control
- Workflow Management
- Customer Retention
- Order Fulfillment
- Vehicle assessment
- Product Training
- Technical Support
- Mechanical Aptitude
- Tech-Savvy
Languages
Spanish
Native or Bilingual
Timeline
Express Service Advisor
Toyota Of Cedar Park
12.2023 - 01.2024
Assistant Store Manager
Hibbett Sporting Goods
04.2023 - 12.2023
Service Advisor
Hyundai Of Del Rio
03.2022 - 06.2023
Service Advisor
Toyota Of Del Rio
01.2018 - 01.2021
SOUTH TEXAS JUNIOR COMMUNITY COLLEGE
DEL RIO HIGH SCHOOL