Jazmin Alston
Oakland,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Sequoia Diner
09.2015 - Current
- Recruit, train, and supervise a diverse team of employees
- Responsibilities include hiring, scheduling, and performance management
- Oversee day-to-day operations to ensure smooth functioning of the restaurant
- Develop and enforce standard operating procedures (SOPs) for front-of-house, back-of-house, and customer service
- Monitor inventory levels, track food costs, and implement cost-control measures
- Handle customer feedback, complaints, and resolve any issues promptly and professionally
- Regularly interact with guests, build business relationships, and address needs and concerns
- Implement strategies to enhance the overall dining experience and promote repeat business
- Manage the restaurant's budget, including revenue forecasts, cost analysis, and expense control
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
Resident Manager
Lapham Company
12.2017 - 01.2021
- Responsible for collecting rent, other revenues, resident communication, and renewals
- Effectively leasing apartments while providing high quality customer service and maintaining a positive connection with current and prospective residents
- Monitor traffic via website for potential rental inquiries
- Tracking and ordering janitorial supplies to ensure the property is stocked
- Schedule outside vendors and maintenance staff.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
Brand Ambassador
All Terrain Experiential Marketing
05.2015 - 01.2017
- Educated consumers on brands using in-person promotional events
- Develop and execute activities through education of client products and surveys
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
Assistant Manager
Build Pizza Roma
06.2013 - 08.2015
- Recruited, hired, and trained service staff (Roles included hosts, servers, and bartenders)
- Created staff schedules, ensuring adequate coverage during peak and off-peak hours
- Fostered a positive, inclusive work environment and encouraged teamwork and professionalism
- Ensured a high level of customer satisfaction by monitoring service quality and addressing any concerns or complaints.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Antioch High School
Antioch, CA06.2004
Skills
- Advertising and marketing
- Schedule Management
- Business Development
- Operations Oversight
- Account Management
- Expense Control
- Recipes and menu planning
- Branding
Education Certificates
Food Handling License
Systems Experience
- Quickbooks
- Clover
- Toast
- Microsoft Office
- Google Suites
Timeline
Resident Manager
Lapham Company
12.2017 - 01.2021
General Manager
Sequoia Diner
09.2015 - Current
Brand Ambassador
All Terrain Experiential Marketing
05.2015 - 01.2017
Assistant Manager
Build Pizza Roma
06.2013 - 08.2015
High School Diploma -
Antioch High School