Jazmin Alvarado
Summary
Organized and dedicated bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant to HR Director (Temp)
Diocese Of Oakland
Oakland, CA
07.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record confidential employee data.
Field Support Agent
Shaklee Corporation
06.2019 - 09.2021
- Provided technical assistance and account management to our distributors to help them meet their monthly sales goals by using the Sales Force accounting system
- Ensured the privacy of our distributors' information and accuracy of their inventory data by syncing Shaklee's Business Office Software system and the SBOSS tracking system.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Researched and identified solutions to technical problems.
Customer Service Representative (Contract)
Environment Sampling Supply
06.2017 - 06.2019
- Managed customer care and order management of large clients by utilizing Microsoft Office Outlook for online orders and answering phones for phone orders
- Accurately processed customer orders, and quotes using JD Edwards (Oracle) system
- Answered customer calls regarding pricing, product line information and purchase orders
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, addressed customer complaints and suggested solutions to ensure customer satisfaction.
Customer Service Representative
Lakeshore Learning Materials
07.2015 - 06.2017
- Assisted an average of 60 customers per day in identifying purchasing needs and provided recommendations on additional learning products or cost-effective alternatives to enhance service and satisfaction
- Accurately process sales at register and use judgement for discount requests.
Customer Service Representative & Online Fulfillment Specialist
K-MART
06.2011 - 01.2015
- Fulfilled online orders from K-Mart.com using a web-based e-commerce database
- Ensured timely delivery of product by efficiently pulling and packaging merchandise and accurately processed billing of orders
- Responsible for customer satisfaction by troubleshooting escalated online order issues
- Assisted in-store customers with customer service question regarding store products and on-line orders.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CASkills
- Microsoft Office Outlook
- Microsoft Office Word
- JD Edwards (Oracle)
- Filing
- Document Control
- Reception Oversight
- Clerical Support
- Bilingual (Spanish)
Timeline
Administrative Assistant to HR Director (Temp)
Diocese Of Oakland
07.2022 - 05.2023
Field Support Agent
Shaklee Corporation
06.2019 - 09.2021
Customer Service Representative (Contract)
Environment Sampling Supply
06.2017 - 06.2019
Customer Service Representative
Lakeshore Learning Materials
07.2015 - 06.2017
Customer Service Representative & Online Fulfillment Specialist
K-MART
06.2011 - 01.2015
High School Diploma -
Arroyo High School