Jazmin Alvarado
Summary
Organized and dedicated bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant to HR Director (Temp)
Diocese Of Oakland
07.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record confidential employee data.
Field Support Agent
Shaklee Corporation
06.2019 - 09.2021
- Provided technical assistance and account management to our distributors to help them meet their monthly sales goals by using the Sales Force accounting system
- Ensured the privacy of our distributors' information and accuracy of their inventory data by syncing Shaklee's Business Office Software system and the SBOSS tracking system.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Researched and identified solutions to technical problems.
Customer Service Representative (Contract)
Environment Sampling Supply
06.2017 - 06.2019
- Managed customer care and order management of large clients by utilizing Microsoft Office Outlook for online orders and answering phones for phone orders
- Accurately processed customer orders, and quotes using JD Edwards (Oracle) system
- Answered customer calls regarding pricing, product line information and purchase orders
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, addressed customer complaints and suggested solutions to ensure customer satisfaction.
Customer Service Representative
Lakeshore Learning Materials
07.2015 - 06.2017
- Assisted an average of 60 customers per day in identifying purchasing needs and provided recommendations on additional learning products or cost-effective alternatives to enhance service and satisfaction
- Accurately process sales at register and use judgement for discount requests.
Customer Service Representative & Online Fulfillment Specialist
K-MART
06.2011 - 01.2015
- Fulfilled online orders from K-Mart.com using a web-based e-commerce database
- Ensured timely delivery of product by efficiently pulling and packaging merchandise and accurately processed billing of orders
- Responsible for customer satisfaction by troubleshooting escalated online order issues
- Assisted in-store customers with customer service question regarding store products and on-line orders.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CASkills
- Microsoft Office Outlook
- Microsoft Office Word
- JD Edwards (Oracle)
- Filing
- Document Control
- Reception Oversight
- Clerical Support
- Bilingual (Spanish)
Timeline
Administrative Assistant to HR Director (Temp)
Diocese Of Oakland
07.2022 - 05.2023
Field Support Agent
Shaklee Corporation
06.2019 - 09.2021
Customer Service Representative (Contract)
Environment Sampling Supply
06.2017 - 06.2019
Customer Service Representative
Lakeshore Learning Materials
07.2015 - 06.2017
Customer Service Representative & Online Fulfillment Specialist
K-MART
06.2011 - 01.2015
High School Diploma -
Arroyo High School
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