Bilingual customer service specialist focusing on effective communication and adaptability. Demonstrated expertise in processing payments and maintaining organized environments, ready to contribute to team success and improve customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bilingual Receptionist
Performance Foodservice
Victoria
06.2025 - Current
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained organized reception area for a welcoming atmosphere.
Performed data entry tasks into various computer systems accurately and promptly.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Processed payments and updated accounts to reflect balance changes.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Bilingual Youth Care Professional
Devereux Advanced Behavioural Health
Victoria
02.2025 - 05.2025
Monitored and documented behavioral changes during interactions with residents.
Maintained a safe environment by following health and safety protocols diligently.
Participated in team meetings to discuss care strategies and share insights.
Oversaw daily routines of youth in placement and delivered services related to basic human needs.
Maintained accurate records of client progress notes and incidents reports.
Sales Floor Associate
Ashley Furniture Homestore
Victoria
01.2025 - 02.2025
Assisted customers in selecting furniture that met their needs and preferences.
Demonstrated product features and benefits to educate customers effectively.
Greeted customers upon entering store and provided assistance in locating desired items.
Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.