Jazmin Arenas ROjas
San Jose,CA
Summary
Highly-motivated employee that can adapt to various areas of job. Develop leadership skills in leading team members in my age group. Super friendly and outgoing. Enjoy working as a team, and can work individually.
Overview
9
9
years of professional experience
Work History
Family Business
Rojas Mexican Food
San Jose, CA
01.2016 - Current
- Handle text messages, phone calls, emails, and more regarding catering events.
- Provided English translation
- Managed social media accounts for business activities.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Collected payment and provided accurate change
- Operated the Clover Flex for mobile or credit card transactions
Food & Beverage Supervisor
Calibunga
San Jose, CA
04.2024 - 09.2024
- Assisted with scheduling interviews for prospective employees.
- Conducted interviews and assessed applicant qualifications.
- Trained new hires in proper food handling techniques and safety regulations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Assisted in helping develop weekly work schedules for kitchen staff according to budgeted labor costs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured that all health codes were strictly followed in the food preparation areas.
Food & Beverage Team Lead
Raging Waters
San Jose , California
05.2023 - 09.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on food safety
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Oversaw training and development programs to enhance team skills and knowledge.
- Maintained accurate records of employee attendance and task completion times.
- Monitored Temperature logs, ensuring accurate food temperatures and quality control.
- Established hands-on, proactive management style .
Food & Beverage Operational Assistant
Raging Waters
San Jose, CA
05.2022 - 09.2022
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Received food orders from individuals and explained offerings.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained order and cleanliness of work areas to conform with health codes.
- Ensured compliance with health codes standards and regulations related to food safety.
- Resolved customer complaints regarding food quality or service issues in a timely manner.
- Oversaw ordering and receiving processes ensuring accuracy and timeliness of deliveries.
- Acquired new skills to support team and further accommodate customer needs.
Education
Bachelor of Arts - Political Science
Santa Clara University
Santa Clara, CA06-2028
High School Diploma -
Mt Pleasant High School
San Jose, CA05-2024
Skills
- Job applicant interviews
- Portioning
- Guest services
- Staff supervision
- Kitchen support
- Food safety
- Payment processing
- Food safety training
- Friendly and outgoing
- Friendly customer service
- Creative problem solving
- Leadership skills
- Leadership trained
Affiliations
- Played in the Girl's Basketball team in High school
- Hosted and participated in school events
- President of the Latinx Student Union in High School
- Involved in poster and decoration making for school events
Accomplishments
- Honor Roll throughout all Four-Years of high school
- Most Improved Basketball Player Award
- AP Scholar Award
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Food & Beverage Supervisor
Calibunga
04.2024 - 09.2024
Food & Beverage Team Lead
Raging Waters
05.2023 - 09.2023
Food & Beverage Operational Assistant
Raging Waters
05.2022 - 09.2022
Family Business
Rojas Mexican Food
01.2016 - Current
Bachelor of Arts - Political Science
Santa Clara University
High School Diploma -
Mt Pleasant High School
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