Jazmin Baltazar Hernandez
McKinney,TX
Summary
Certified Medical Assistant with 6+ years of clinical and administrative expertise in primary care, cardiology, and geriatric settings. Proficient in EMR platforms (Athena, eClinicalWorks, Kareo, Practice Fusion, Epic) and skilled in phlebotomy, ECG, and patient education. Recognized for optimizing patient flow, improving intake processes, and mentoring staff. Dedicated to delivering compassionate, patient-centered care and achieving measurable improvements in clinic efficiency and satisfaction. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Baylor Scott & White Primary Care
11.2024 - Current
- Streamlined patient intake process, reducing average wait time by 15% and improving daily clinic throughput by 10%.
- Conduct an average of 15 ECGs and 20 phlebotomy draws per day; ensure 100% accuracy in EMR documentation (Athena, Epic).
- Administer medications and support providers in 10+ minor procedures weekly; maintain zero medication errors since role inception.
- Prepare and restock exam rooms, managing inventory of supplies to prevent shortages; decreased supply waste by 12%.
- Mentor and train 7 new medical assistants, reducing orientation time by 25% and enhancing first-quarter competency scores by 20%.
- Coordinate scheduling for 100+ patients weekly; manage front-office workflow and maintain EMR records for seamless operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring a sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Medical Assistant
The Heart Smart Group
02.2023 - 10.2023
- Verified patient demographics and insurance details, and collected co-pays for 80+ daily visits; maintained
- Scheduled and coordinated 200+ diagnostic cardiac tests (EKG, TEE, left heart cath, nuclear stress, CTA, Doppler) monthly; ensured 100% preauthorization compliance.
- Assisted providers with 50+ echocardiograms and Holter monitor setups; communicated results to patients under physician direction, increasing follow-up adherence by 15%.
- Managed patient assistance programs for high-cost cardiac medications, securing aid for 30+ patients and reducing out-of-pocket expenses by 20%.
- Maintained accurate patient records in Practice Fusion and eClinicalWorks; ensured HIPAA compliance and zero documentation errors.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
Executive Assistant
Lyric Health
10.2022 - 02.2023
- Managed executive calendar, scheduling 50+ meetings and travel itineraries per month; achieved 100% on-time attendance.
- Drafted and edited 30+ reports, presentations, and correspondence; improved document turnaround time by 30%.
- Reconciled monthly expense reports, reducing budget discrepancies by 10%; oversaw accounts payable/receivable, processing $150K+ in invoices.
- Coordinated vendor relationships and office logistics, resulting in a 15% reduction in supply costs.
- Supported special projects, including vendor RFPs and internal audit preparation, facilitating timely decision-making.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
- Managed mail and both incoming and outgoing correspondence, mail, email, and faxes.
- Greeted arriving visitors, determined the nature and purpose of their visit, and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Filed paperwork and organized computer-based information.
- Fostered a positive work environment, organizing team-building activities and events.
Customer Service Representative / Virtual Medical Assistant
Lyric Health
03.2021 - 10.2022
- Served as primary telehealth coordinator, scheduling 100+ virtual appointments weekly and guiding patients through platform setup, achieving a 95% successful connection rate.
- Collected and verified insurance information for 1,000+ patients; maintained 98% data accuracy in EMR documentation (Athena, Epic).
- Collaborated with IT and clinical teams to troubleshoot telehealth technical issues, reducing drop-off rates by 20%.
- Documented patient interactions and follow-up outcomes; improved patient satisfaction scores by 12%.
- Ensured HIPAA compliance and contributed recommendations for process improvements, enhancing workflow efficiency by 15%.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Medical Assistant
West McKinney Health & Wellness PLLC
02.2021 - 03.2022
- Conducted intake assessments (vitals, medical history) for 50+ daily patients; ensured accurate charting and seamless provider handoffs.
- Assisted in 200+ Pap smear procedures, maintaining 100% specimen integrity and lab processing accuracy.
- Administered 1,200+ COVID-19 vaccinations during mass clinic; monitored patients post-vaccination with zero adverse events.
- Educated patients on vaccine benefits and safety; increased vaccination acceptance rates by 25%.
- Managed inventory of medical supplies, reducing stock-outs by 30% and ensuring uninterrupted clinic operations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant / Prior Authorization Representative
St. Thomas Clinic Coordinate
06.2019 - 02.2021
- Provided geriatric-focused care, performing 30+ vital sign assessments and medication reconciliations daily with zero documentation errors.
- Coordinated DME orders and transportation logistics for 40+ patients monthly, improving access to care by 15%.
- Processed prior authorizations for medications and procedures, securing approvals for 95% of requests within 48 hours.
- Liaised between patients, families, and providers to develop individualized care plans, increasing patient adherence by 20%.
- Maintained EMR records in eClinicalWorks, ensuring HIPAA compliance and timely follow-up communications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Processed new medication and refill requests for authorization.
- Streamlined workflow for faster approval turnaround times, handling high volume of insurance verification tasks.
- Reduced claim denials by thoroughly reviewing and analyzing medical necessity documentation before submitting for approval, ensuring all criteria were met.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
- Researched denied claims and contacted insurance companies to resolve these issues.
Education
Certified Nursing Assistant (CNA) Training -
Bayfront Hospital & Tangerine Cove Assisted Living
Brooksville, FL04.2019
Skills
- EMR Systems: Athena, eClinicalWorks, Kareo, Practice Fusion, Epic
- Clinical Procedures: Phlebotomy (20 draws/day), ECG (15 daily), Injections, Urinalysis, Wound Care
- Administrative: Appointment Scheduling, Insurance Verification, Prior Authorizations, Billing Support
- Patient Care: Intake & Triage, Vital Signs, Patient Education, Vaccination Clinics
- Interpersonal: Bilingual (Spanish & English), HIPAA Compliance, Team Collaboration, Time Management
- Medical terminology knowledge
- Procedure assistance
- Patient care coordination
- First aid
- Medical supply inventory
- OB/GYN procedures
- Specimen labeling
- Insurance authorizations
- Companionship and emotional support
- Healthcare software proficiency
Certification
- Certified Medical Assistant (CMA) National Healthcareer Association | Valid through April 2025
- Basic Life Support (BLS), CPR & AED Certified
- Clinical Training Internships:
- Bayfront Hospital, Brooksville, FL (2018)
- Tangerine Cove Assisted Living, Brooksville, FL (2018)
LNGG
Bilingual: English & Spanish
Timeline
Medical Assistant II
Baylor Scott & White Primary Care
11.2024 - Current
Medical Assistant
The Heart Smart Group
02.2023 - 10.2023
Executive Assistant
Lyric Health
10.2022 - 02.2023
Customer Service Representative / Virtual Medical Assistant
Lyric Health
03.2021 - 10.2022
Medical Assistant
West McKinney Health & Wellness PLLC
02.2021 - 03.2022
Medical Assistant / Prior Authorization Representative
St. Thomas Clinic Coordinate
06.2019 - 02.2021
Certified Nursing Assistant (CNA) Training -
Bayfront Hospital & Tangerine Cove Assisted Living
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