Jazmin Bello
Santa Ana,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Member Service Representative
SchoolsFirst Federal Credit Union
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Submitted loan applications to underwriter for verification and recommendations.
Senior Assistant Manager
Speedy Cash Loans
04.2018 - 06.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Count the vault
- Verify checks
- Manage associates and assignments
- Responsible for ordering supplies
- Responsible for checking inventory
- Count in/ close out tellers
- Manage ATM inventory
- Load/unload ATM
- Money gram service
- Issue and redeemed money orders
- Verify customers income for loans
- Verify banking information for loans
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained employees on cash drawer operation.
Associate Trainer
Panera Bread
01.2014 - 05.2016
- Consulted with training leaders to identify and assess training needs associated with changes in business policies and procedures.
- Performed continuous evaluations of employee techniques and implemented corrective actions.
- Instructed new team members on how to complete tasks.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
Education
High School Diploma -
Nova Academy
Santa Ana, CA06.2013
Skills
- Sales Monitoring
- Product and Service Knowledge
- Complex Problem Solving
- Team Building
- Teamwork and Collaboration
- Goal Setting
- Documentation and Reporting
- Scheduling and Coordinating
- Verbal and Written Communication
- Cost Control
- Hiring and Training
- Team Leadership
- Project Planning
- Problem Resolution
- Performance Evaluations
- Employee Coaching and Motivation
- Time Management
- Customer Relations
Timeline
Member Service Representative
SchoolsFirst Federal Credit Union
06.2023 - Current
Senior Assistant Manager
Speedy Cash Loans
04.2018 - 06.2023
Associate Trainer
Panera Bread
01.2014 - 05.2016
High School Diploma -
Nova Academy