Jazmin Casanova Arroyo
San Antonio
Summary
Enthusiastic Pharmacy Technician eager to begin serving customers in the community. Self-starter, detail oriented and focused on accuracy and efficiency, looking to acquire a challenging position in an environment that will allow me to use my strong communication skills and experience to improve Customer Satisfaction and best utilize my skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
08.2024 - Current
- Processed and filled prescriptions accurately, ensuring adherence to safety protocols and quality standards.
- Managed inventory levels by conducting regular audits, reducing medication shortages by 20%.
- Assisted in the training of pharmacy interns on operational procedures and customer service excellence.
- Collaborated with pharmacists to review prescriptions for potential interactions and therapeutic duplications.
- Maintained cleanliness and organization of the pharmacy workspace, promoting a safe environment for staff and patients.
- Utilized pharmacy management software to efficiently manage prescription orders and patient records.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Facilitated medication synchronization for patients with multiple prescriptions, enhancing adherence to treatment plans.
- Delivered medications to patients in a timely manner, ensuring optimal patient care and satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Managed opening and closing duties for pharmacy.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Pharmacy Technician
Externship Site
06.2023 - 07.2023
- (Externship 160 hours)
Corporal
USMC
08.2010 - 11.2014
Education
Registration #36786 -
Texas State Board of Pharmacy
06.2024
ExCPT Certificate# xxxxxxxxx - undefined
N.H.A.
06.2024
Certificate of Completion - Pharmacy Technician Program
Good Careers Academy
01.2024
Skills
- Facilitated positive customer experiences through effective communication and problem-solving skills
- Applied pharmacological knowledge to enhance patient care and medication management
- Oversaw pharmacy calculations to enhance accuracy in medication preparation Led initiatives to streamline processes for dosage verification and prescription compounding Championed adherence to regulatory standards within pharmacy operations
- Facilitated effective information exchange to enhance team collaboration
- Utilized fundamental computer skills to enhance operational efficiency and support team objectives
- Utilized strong organizational skills to enhance team efficiency and productivity
- Led initiatives that emphasized precision and commitment to quality Fostered a culture of diligence and accountability within teams to enhance performance
- Facilitated collaboration among team members by promoting respect and flexibility in diverse situations
- Reviewed and interpreted pharmacy law and regulations to support operational integrity and patient safety
- Oversaw implementation of pharmacy information systems to optimize workflow efficiency Led initiatives to improve application functionality and user engagement Coordinated with stakeholders to align system capabilities with business objectives
- Streamlined medication order entry and filling procedures to enhance operational efficiency
- Managed billing and reimbursement operations to facilitate timely payments and maintain financial integrity
- Performed sterile and non-sterile compounding to support patient care and treatment protocols
- Implemented quality assurance protocols to enhance medication safety and efficacy in pharmacy operations
- Managed inventory control systems to maintain accurate medication availability and support patient care
- Implemented strategies to enhance medication safety and prevent errors
- Leveraged 4 years of customer service experience to enhance client satisfaction and loyalty
- Addressed and resolved customer inquiries and complaints to support service excellence
Certification
CPR certified
Vaccinator
Timeline
Certified Pharmacy Technician
Walgreens
08.2024 - Current
Pharmacy Technician
Externship Site
06.2023 - 07.2023
Corporal
USMC
08.2010 - 11.2014
ExCPT Certificate# xxxxxxxxx - undefined
N.H.A.
Certificate of Completion - Pharmacy Technician Program
Good Careers Academy
Registration #36786 -
Texas State Board of Pharmacy