JAZMIN CHECA
Colton,CA
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/ or department assigned.
Overview
6
6
years of professional experience
Work History
Customer Services Representative
Qualfon USA Gainwell Technologies
08.2021 - 07.2024
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service request via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track request, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information.
- Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
- Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
- Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
- Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
- Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
- Ability to work independently and remotely while maintaining a high level of productivity and focus.
- Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.
Customer Service Supervisor
Goyos Roadside Service
07.2020 - 08.2021
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service request via phone support and email support
- Customized CRM using the most up-to-date tools(i.e.,workflows,triggers)
- Noted customer correspondence in CRM to track request, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies.
- Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
- Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
- Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
- Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
- Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
- Ability to work independently and remotely while maintaining a high level of productivity and focus.
- Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.
Data Entry/Account Administrative Representative
Low Cost Interlock Inc.
01.2019 - 06.2020
- Performed administrative task and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects.
- Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry.
- Excellent written and verbal communication skills, with the ability to communicate clearly and concisely.
- Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently.
- Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
- Proficient computer skills, including the ability to navigate software applications and work with chat support tools.
- Ability to work independently and remotely while maintaining a high level of productivity and focus.
- Flexibility to work during peak hours, including evenings and weekends, to provide support as needed.
Education
High School Diploma -
Colton High School
Colton, CA06.2008
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
- Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry
- Excellent written and verbal communication skills, with the ability to communicate clearly and concisely
- Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently
- Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed
- Proficient computer skills, including the ability to navigate software applications and work with chat support tools
- Ability to work independently and remotely while maintaining a high level of productivity and focus
- Flexibility to work during peak hours, including evenings and weekends, to provide support as needed
Timeline
Customer Services Representative
Qualfon USA Gainwell Technologies
08.2021 - 07.2024
Customer Service Supervisor
Goyos Roadside Service
07.2020 - 08.2021
Data Entry/Account Administrative Representative
Low Cost Interlock Inc.
01.2019 - 06.2020
High School Diploma -
Colton High School