Jazmin Coronado
Allentown,PA
Summary
Adept at enhancing customer satisfaction and streamlining checkout processes, my tenure at Valley Discount Pharmacy showcased my ability to improve service quality and efficiency. Skilled in cash handling and customer service, I excel in fast-paced environments, demonstrating adaptability and a keen attention to detail. My proactive approach resulted in notable achievements in both customer engagement and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Valley Discount Pharmacy
Allentown, PA
11.2023 - Current
- Addressed customer questions and concerns regarding products and services.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Built and maintained productive relationships with employees.
- Greeted customers and responded to informational requests.
Printing Lead
Royal Industries Inc.
Allentown, PA
10.2022 - 10.2023
- Ensured accurate data entry into company's ERP system related to product costs and margins.
- trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
- Recognized security risks to properly handle situations.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Inspected printed materials for quality control purposes.
- Checked and tested products for quality control purposes.
- Conducted quality control checks on finished products.
- Monitored production output, quality control, and safety standards.
- Performed general office duties such as photocopying, faxing, scanning.
- Verified that all product information was correct before scanning.
Cashier
Silver Dollar City
Branson, MO
06.2021 - 09.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service Cashier
Texaco Gas Station
San Francisco De Macoris, Dominican Republic
08.2020 - 05.2021
- Addressed customer questions and concerns regarding products and services.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash registers to process payments for goods and services.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Secretary
Geragro Agricola
San Francisco De Macoris, Republica Dominicana
08.2018 - 06.2020
- Maintained organized filing system of paper and electronic documents.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
Bachelor of Arts - Philosophy And Literature
Universidad Autonoma De Santo Domingo
Dominican RepublicSkills
- Check processing
- Order coordination
- Attention to detail
- Drawer management
- Point-of-sale system
- Customer focus
- Cash register operation
- Customer service
- Customer inquiries
- Cash handling
- Payment processing
- Telephone management
- Quality assurance
- Reliability and punctuality
- Refund handling
- Adaptability and flexibility
- Data entry proficiency
- Multitasking and organization
Certification
- Computer technician
- Customer service workshop
- Credit repair certification
Accomplishments
- Ortography award to the best writing.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Cashier
Valley Discount Pharmacy
11.2023 - Current
Printing Lead
Royal Industries Inc.
10.2022 - 10.2023
Cashier
Silver Dollar City
06.2021 - 09.2022
Customer Service Cashier
Texaco Gas Station
08.2020 - 05.2021
Secretary
Geragro Agricola
08.2018 - 06.2020
- Computer technician
- Customer service workshop
- Credit repair certification
Bachelor of Arts - Philosophy And Literature
Universidad Autonoma De Santo Domingo
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