Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jazmin Cortez

Garden Grove,CA

Summary

Versatile and results-oriented professional with extensive experience at Kiet Ma and Natalie Black, adept in complex problem-solving and customer service. Demonstrated leadership in improving team performance and customer satisfaction. Skilled in data entry and fostering positive relationships, significantly enhancing organizational growth.

Overview

2
2
years of professional experience

Work History

Hostess

Chili's Restaurant
Cypress, CA
01.2025 - Current
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Provided excellent customer service by addressing customer needs promptly.
  • Greeted customers and provided them with menus.

Cashier and Shift Lead

Kiet Ma
Stanton,Irvine, Long Beach , CA
05.2023 - 01.2025
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Directed trash removal and sanitation procedures to keep the aisles and register area organized.
  • Adhered to all safety protocols to protect customers, employees, and company assets from theft or damage.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Held regular one-on-one meetings with employees to review performance, priorities, and provide feedback.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities, and goals.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Evaluated current processes, identified areas for improvement, and implemented solutions accordingly.
  • Processed payments by totaling purchases, processing checks, cash, credit cards, or automatic debits, and issuing change or receipts.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Trained new employees on company policies, procedures, and job duties.

Education

Some College (No Degree) - Social Work

Golden West College
Huntington Beach, CA

Skills

  • Product restocking
  • Returns processing
  • Reliability and punctuality
  • Guest inquiries
  • Complex Problem-solving
  • Training and onboarding
  • Organizational growth
  • Upselling techniques
  • Work ethic and integrity
  • Empathy and patience
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • I like hiking
  • Gym
  • Going out with friends and family
  • I like working a lot
  • cooking
  • Dog and cat lover
  • working a lot
  • helping others

Timeline

Hostess

Chili's Restaurant
01.2025 - Current

Cashier and Shift Lead

Kiet Ma
05.2023 - 01.2025

Some College (No Degree) - Social Work

Golden West College

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