Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jazmin Cruz Perez

San Clemente

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager/Server/Bartender

Torito Mexican Restaurant
CT
06.2022 - 07.2024
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Met with chef to review daily specials and menu changes.
  • Used cash registers and credit card machines to cash out customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.

CNA

Wilton Meadows
Wilton
03.2023 - 07.2023
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient care activities in electronic health records accurately.
  • Maintained cleanliness and safety of patient rooms and common areas.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

Warehouse Associate

Amazon
Trumbull
11.2022 - 04.2023
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in a controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Reported damaged products or safety hazards to immediate supervisor.
  • Pulled merchandise to fulfill orders to specification.

Store Manager

Planet Pizza
Fairfield
01.2020 - 07.2022
  • Maintained working knowledge of restaurant's policies and procedures.
  • Assisted supervisors to identify and resolve issues in the restaurant.
  • Built and maintained internal and external customer satisfaction.
  • Organized and cleaned restaurant during downtime; always maintain a sanitized work environment.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Resolved complaints promptly and professionally.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Provided accurate product information.
  • Effectively managed large amounts of incoming calls.
  • Identified and assessed customers' needs to achieve satisfaction.
  • Handled currency and credit transactions quickly and accurately.
  • Assisted management with inventory control and stock ordering.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management.

Education

Criminal Justice -

Central Connecticut
New Britain, CT
01-2028

Medical Assistant - Medical Terminology

Lincoln Technical Institute
New Britain, CT
11.2022

Skills

  • Patient care
  • HIPAA compliance
  • Customer service
  • Vital sign monitoring
  • Time management
  • Staff management
  • Financial records oversight

Certification

Diploma, Lincoln Technical Institute

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

CNA

Wilton Meadows
03.2023 - 07.2023

Warehouse Associate

Amazon
11.2022 - 04.2023

Manager/Server/Bartender

Torito Mexican Restaurant
06.2022 - 07.2024

Store Manager

Planet Pizza
01.2020 - 07.2022

Criminal Justice -

Central Connecticut

Medical Assistant - Medical Terminology

Lincoln Technical Institute

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