Jazmin Cunningham

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Supports the PCMH team and other communicating with patients about necessary appointments, procedures, of other health maintenance actives.
• Schedules/ reschedules/cancels patient appointments and procedures Help manage patient flow into and out of the clinic by regularly communicating with patients in the clinic area and front office personnel.
• Answers questions and provides information regarding procedures, forms, applications, to the public(patients) Maintains records and search files to select/abstract material necessary for patient care Uses office machines to process documents entering and leaving the medical home. Sorts and files documents including mail, faxes scans, and patient messages Participates in huddles and team meetings. Job duties/ responsible care functions The intermediate clerk in involved in “Backoffice” and population health” actives. In all functions, the clerk communicates effectively and professionally with team members, patients, and outside provides whether in person, by phone, county DHS email, Electronic Health Record (EHR), or other methods. In all functions, the clerk interfaces with other patients Access, patient financial services departments, Health Information Center, and other patient care areas. The responsibilities of the intermediate Clerk include: Reviews ORCHID/EHR inbox and DHS email at minimum twice per day and responds to all correspondence within 48 hours. Checks assigned clinical pool as per procedure and responds within 48 hours. Answers telephone using protocol, direct inquires to PCMH team members appropriately and documents pertinent information in the EHR. Reviews daily voicemail message and responds per appropriate protocol. Performs reminder calls to patients for appointments, labs draw or other studies. Prints appointment reminder letter, as needed. Ensures that high acuity e-consults, specialty referrals, laboratory and diagnostic testing are scheduled and confirmed with patients. Prints test results letters and scans/faxes forms to outside providers, as needed. Compiles and sends documents to HIM for scanning into HER. Requests outside hospitals records for empaneled patients. Follows appropriate procedure for receiving and logging-out patient related forms. Assist in scheduling providers using Amino (or other scheduling system). Assists in Cornerstone Training. Updates the communication board, daily, or more often if needed.
• Maintains clinic forms and educational handouts. Assists in timekeeping/payroll for providers and nursing. Assists in on boarding new employees (Support). Assists/ supports in credentialing activities. Ensures all files are up-to-date and license and certificates are current. Monitor contracts. If bilingual, and certified assists with interpretation. Performs inventory management, including, POC supply organization, supply room organization, GHX special order.
• Helps with resource management, including, align/ liaison with Behavioral Health Integration (BHI). Assists as chaperone as needed. Helps with Transportation management. Performs Outreach calls as assigned. Steps in as back up for ITC to perform front office duties as assigned. Other duties as assigned.
• POPULATION health Activities Participates in team meetings and clinic quality improvement projects. Assists the PCMH team in engaging with patients to achieve population health metrics such as PRIME and HEDIS METRICS, for example, the clerk would be responsible for ensuring that all eligible women overdue for mammograms were called and schedule for appropriate testing and follow up with patients to facilitate in making their appointments.
• Supports the RN 1 care management tasks are completed in a timely and comprehensive manner. Other duties as assigned. D service coordination support Receives telephone inquiries from vendors, hospitals, health plans, Managed care service (MCS) and screens, routes caller to the appropriate service coordination team member for assistance. Verifies Patient Insurance status.
• Schedules appointments as requested by the Service Coordination team for post ER/Post inpatient hospital follow up (transitions of care). Assists with dispensing of Durable Medical Equipment (DME). Other duties as assigned.

Trained and skilled Live Scan technician.

Trained and certified Notary. Full-administrative duties: appointment booking, accounting, customer information protection Different live scan requires me to search records and files for data to get Appropriate fees due.

Copying and scanning different reports to the state. At each month I must maintain ,sort, arrange and file documents to the state. Live scan have different fee associated with the scan, I must calculated the amounts due, collects the fees due and process the payment. I order office supplies to be use for the business and serve as the receptionist for large event I must do.

I have been CEO of A1 live scan for over 4 years. I handing payments including cash's, making change and writing receipts. I do the collections of fees and the payments need to operator the business.

I also do the banking with includes deposit and withdrawal. There are a lot regulation and policies pertaining to the fee need to be charge for live scan, so I need to be able to Interpret and explain the difference

• Managed day-to-day business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

I took customers orders handling credit transactions provide excellent customer service handling credit transactions requires constant interaction with including answering questions, providing directions, event information and other services to help create a magical experience operating a pos system

• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.