Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jazmin Davis

Houston,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service and residential cleaning, notably at Capstone Healthcare. Excelled in complaint handling and cash management, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional verbal communication and customer service skills, contributing to significant improvements in service delivery and team performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Housekeeper

Capstone Healthcare
Houston, TX
07.2024 - 10.2024
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Transported trash to designated disposal areas.
  • Reported any maintenance issues to supervisor immediately.

Cashier Team Lead

Jack N The Box
Houston, TX
01.2024 - 05.2024
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Trained new cashiers on proper use of registers and store policies.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Processed credit card transactions accurately and efficiently.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Customer Service Specialist

Walmart
Houston, Texas
07.2023 - 03.2024
  • Answered incoming customer inquiries regarding product and service information.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Education

High School Diploma -

Willow Ridge High School
16301 Chimney Rock Road
05-2024

Skills

  • Complaint Handling
  • Money sorting
  • Cash counting
  • Cash Handling
  • Verbal Communication
  • Communication proficiency
  • Customer Communication
  • Customer Service
  • Residential Cleaning
  • Excellent spelling skills
  • Data entry experience

Certification

  • food safety license
  • serve safe certified

Timeline

Housekeeper

Capstone Healthcare
07.2024 - 10.2024

Cashier Team Lead

Jack N The Box
01.2024 - 05.2024

Customer Service Specialist

Walmart
07.2023 - 03.2024

High School Diploma -

Willow Ridge High School

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Jazmin Davis