Jazmin Delgado
Dallas,TX
Summary
Accomplished professional with a proven track record at State Farm, excelling in customer satisfaction and retention through knowledgeable life insurance guidance and effective problem-solving. Demonstrates exceptional documentation skills and active listening, significantly enhancing client relations. Recognized for surpassing performance metrics, embodying both hard and soft skills essential for customer service excellence.
Overview
6
6
years of professional experience
Work History
Care Center Specialist III
Statefarm Insurance
09.2022 - Current
- Increased client satisfaction by providing life insurance knowledge and guidance.
- Educated clients on various life insurance products, enabling informed decision-making and tailored coverage options.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in organizations' systems to track requests, problems and solutions.
- Promoted high customer satisfaction by resolving problems/requests with knowledgeable and friendly service.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide correct life product information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Retention Specialist
State Farm
11.2021 - 04.2022
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Fostered positive company image by ensuring prompt and empathetic resolution of customer needs.
- Assisted customers to open accounts, make deposits, update information and carry out range of routine actions.
Claim Assoicate
State Farm
09.2018 - 11.2019
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Established rapport with clients through empathetic communication skills while managing sensitive information during initial claim reporting.
- Assisted customers in filing accurate claims, providing clear instructions on requirements and documentation needed for successful submissions.
Education
High School Diploma -
Memorial Pathway Academy
Garland, TX06-2017
Skills
- Policy compliance
- High volume call handling/Multi-Tasking
- Documentation skills
- Customer service
- Active listening/Communication
- Problem-solving ability
- Accuracy and precision
- Verbal and written communication
- Data Entry
Timeline
Care Center Specialist III
Statefarm Insurance
09.2022 - Current
Retention Specialist
State Farm
11.2021 - 04.2022
Claim Assoicate
State Farm
09.2018 - 11.2019
High School Diploma -
Memorial Pathway Academy
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